Role: ServiceNow FSM Developer
Location: San Francisco, CA/Cincinnati, OH/ Dallas, TX
Duration: 6-12+ months
Must Have Technical/Functional Skills
• Lead the implementation and configuration of the ServiceNow FSM module
• Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
• Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL/ITSM processes and Agile methodologies.
Roles & Responsibilities
• Lead the implementation and configuration of the ServiceNow FSM module
• Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
• Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL/ITSM processes and Agile methodologies.
Generic Managerial Skills, If any
Behavioral competency
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively.
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
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