Customer/1 Engineer

JOB TITLE: Customer Billing Systems (Customer/1) Engineer
JOB LOCATION: Remote (but based in MA or NY)
WAGE RANGE*: $70-80/hr.
JOB NUMBER: NGGJP00017305

REQUIRED EXPERIENCE:
Technical and functional knowledge of the Customer Billing Systems CSS (Customer/1) or Meter-to-Cash/Revenue Cycle Management specifically in Billing (No Bills expertise)

JOB DESCRIPTION

Job Purpose
Client's IT organization is seeking a Contractor Software Engineer II to support initiatives within our Customer Billing and Meter-to-Cash domain. This role is well suited for an early-career software engineer with existing mainframe experience who is eager to deepen their skills while contributing to business-critical systems.
The ideal candidate has hands-on exposure to mainframe technologies, including COBOL, and is motivated to learn and grow within a large-scale enterprise IT environment. While mainframe development may not be considered "cutting-edge," it is a highly stable, mission-critical technology with long-term relevance across the energy and utilities industry.

The Software Engineer II will report to the Solution Engineering Manager within the IT Customer organization and will contribute to the design, development, testing, deployment, and support of technology solutions that serve Client's internal and external customers.

Key Accountabilities
Design, develop, test, deploy, and support software solutions within the Customer Billing domain
Contribute to projects supporting legacy enterprise platforms, including CSS and Meter-to-Cash Services
Develop and maintain mainframe-based applications, primarily using COBOL
Partner with project team members across business, technology, and vendor organizations
Participate in all phases of the Software Development Life Cycle (SDLC) using Waterfall, Agile, or SAFe methodologies
Communicate effectively with technical and non-technical stakeholders
Prepare and deliver project-level updates, documentation, and status communications
Build strong working relationships that promote trust, efficiency, and collaboration
Ensure system, technical, and solution architectures align with business objectives

Required Qualifications
Bachelor's degree in Computer Science, Engineering, or a related field OR equivalent hands-on development experience
Required experience working with mainframe technologies, including COBOL (academic, internship, or professional experience acceptable)
Foundational understanding of enterprise application development concepts
Strong verbal and written communication skills
Ability to work effectively in a team-oriented environment
Willingness to learn new tools, technologies, and business processes

Preferred Qualifications
Experience supporting business-critical systems such as CSS may be vague as it stands for Customer Service System (CSS). Other utility companies may use the term but it may not mean the same. So please update to Customer/1 - this is the application name that we are looking for.

or Meter-to-Cash platforms
Experience working in the Utilities industry or other regulated, enterprise-scale environments
Familiarity with Agile delivery models (Scrum, Kanban, SAFe)
Experience using Agile development tools such as JIRA
Exposure to batch processing, job scheduling, or large-scale transaction systems

Location:

• Remote

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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