Dice Talent Solutions client, an infrastructure services company, is seeking a Network Engineer & Tier II/III Help Desk Specialist to hire on a full-time basis. This position is on-site in Hanover, MD, with occasional local travel to field sites when required.
Candidates must be permanently authorized to work in the United States (no via sponsorship or transfer is available now or in the future) and located within commuting distance to Hanover, MD. No 3rd party Corp to Corp inquiries will be considered.
Summary: Support and manage network infrastructure and client devices across a variety of hospitality-based environments, including hotels, RV parks, and campgrounds. This role involves advanced troubleshooting, network monitoring, proactive system maintenance, and end-user support across a range of network and peripheral devices, including Cisco Meraki, Ubiquiti, Cambium, and standard office IT equipment. We continue to expand our team of well-respected individuals that are interested in contributing their skills and vision to our team-oriented organization.
Responsibilities:
Network Engineering
- Configure, manage, and troubleshoot Meraki, Ubiquiti and other network devices (routers, switches, firewalls).
- Manage wireless networks utilizing Meraki, Cambium, Siklu and other WAPs.
- Conduct site surveys, bandwidth assessments, and wireless coverage analyses.
- Monitor network performance and resolve latency, throughput, or packet loss issues.
- Develop and implement network documentation, diagrams, and SOPs.
- Handle VLAN, DHCP, DNS, VPN, and firewall policy configurations and escalations.
- Respond to critical outages and implement remediation strategies.
- Work with ISPs and vendors to coordinate installations and troubleshoot connectivity issues.
- On-call as part of weekend rotation schedule (once every six weeks), triaging help desk tickets and resolving or escalating as appropriate
Help Desk & End-User Support:
- Serve as an escalation point for Tier 1 helpdesk; resolve complex technical issues related to computers, printers, cameras, audio, access control, point-of-sale systems, and other peripherals.
- Support and maintain Windows-based systems, office software (Microsoft 365, etc.), Apple devices, and cloud-based tools.
- Provide remote and on-site support to end-users with minimal disruption to business operations.
- Assist with onboarding and offboarding, hardware provisioning, and asset tracking.
- Maintain service ticket updates and documentation within a helpdesk/ticketing platform.
- Be available to work On-Call hours for evenings and a weekend rotation
- Travel required as needed
Project Management
- Implement SOW requirements to ensure attainment of project goals and objectives across multiple projects.
- Collaborate to ensure project success via pre-deployment planning, deployment meetings, client interfacing and managing deliverables.
- Meet with clients, anticipate future technology/contract needs and strategies to maximize company performance and involvement.
- Successfully manage concurrent projects, understanding and effectively interfacing with multiple clients and their respective teams.
- Review, monitor and improve existing processes and interaction with clients. The goal being to maximize efficiency and productivity.
- Embrace strong work ethic personally and throughout company and client teams.
- Work closely with the Business Development team to create proposals/solutions for future business.
Required:
- 3+ years of experience in a Tier 2/3 technical support or network engineering role.
- Strong hands-on experience with Meraki and Ubiquiti devices, including configuration and troubleshooting.
- Solid knowledge of wireless networking and signal propagation, especially in large or outdoor spaces.
- Experience supporting hospitality environments is highly preferred.
- Strong diagnostic and problem-solving skills in a fast-paced, client-facing environment.
- Working knowledge of Microsoft Windows, Office 365, and standard business applications.
- Experience with guest Wi-Fi platforms and captive portals.
- Familiarity with IP cameras, VoIP systems, and power-related infrastructure (UPS, PoE).
- Basic scripting (Python, PowerShell) or automation experience.
- Excellent communication and customer service skills.
Desired:
- Relevant certifications: CCNA, ECMS1/2 (Meraki), Ubiquiti UEWA, CompTIA Network+/Security+.
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