Technical support
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Job Details
Skills
- SCCM
- Ticketing
- ticket
- Ticketes
Summary
Location: Richmond, VA 23219
Duration: Long-Term
Experience supporting hardware refresh or large-scale PC deployment projects.
Experience deploying and configuring Dell laptops and desktop/all-in-one hardware.
Experience with Windows 10/11 operating system installation, configuration, and troubleshooting.
Experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions.
Experience with basic network connectivity setup (domain joining, VPN, network drives, printers).
Experience installing and configuring software packages and applications in a Windows environment.
Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting.
Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.).
Experience working w/end users in a customer-service oriented deployment environment, communicating technical concepts to non technical end users.
Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments.
Strong documentation skills for asset tracking and project recordkeeping.
Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities.
Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments.
CompTIA A+ certification or equivalent technical certification.
Experience working in a government, public sector, or enterprise IT environment.
Experience with Active Directory for user account and machine management.
Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy).
- Dice Id: 10108743
- Position Id: 2026-2992
- Posted 6 hours ago
Company Info
About Caresoft
Caresoft specializes in IT Project work, Oracle Hyperion Implementations, IT Security, Open Source implementations and placing IT subject matter experts on projects for our Fortune 500 Clients. Our company works to ensure our clients success by exceeding their expectations and providing visionary solutions for future growth and the best possible outcomes.
Founded in 1994, our IT solutions support a broad spectrum of clients ranging from funded ventures to fortune 500 companies. We have a strong presence in the United States and in India with offices in both the countries. We believe in providing practice based IT staffing and consulting solutions. Caresoft has been built on the solid technical backgrounds and visionary foresight.
Our consultants are highly talented, goal-oriented individuals who are dedicated to providing first-rate services. We are also aggressively pursuing numerous business partnerships to focus on the latest technologies. Our company has grown because of our determination to be the best. We are devoted to understanding and meeting the needs of our clients and the goals of our employees. At caresoft everyone from top management down pulls together to provide our clients with the absolute best IT solutions.
Caresoft firmly believes that its competitive edge is derived from its people and one of the main catalysts for CSI's success has indeed been its tremendously talented IT workforce. Our commitment to our clients is reflected by the amount of time and money we invest in recruiting, developing, training, mentoring and growing our people.
At CSI, we employ the best talent in the industry, train them in various technology and lines of business and provide them with the best technologies & projects to work on. Since the business of consulting makes the importance of a talented, motivated and creative workforce grow manifold, we have a well-defined Human Resource Development program in place that is based on providing a competitive compensation, fair evaluation, mentoring, training and growth. We attribute our high retention ratio to this successfully implemented program.
Why Join Caresoft?
At Caresoft Inc., our motto is "We Care". This is visible in our relationships with our Past and Present clients and with our Past and Present employees. At Caresoft, we put the Human Touch as our first priority. Coupled with our Consultants' High Tech. Expertise and Professional Attitude we provide complete System Solutions to our Clients. We are committed to providing leading edge services and technology and we offer some of the Industry's finest consulting and specialty services integrating state-of-the-art systems.
We Take Care of Our People
At Caresoft; we offer you not just a job, but a career.
Company Quick Facts
Among fastest 50 growing NJ Tech Companies 5 consecutive years - Deloitte & Touche
Nominated for Fortune List of - 100 Best SM Companies to work for - Great Places to Work Institute / Fortune
More Quick Facts
Top 100 Outsourcing Vendors - "Black Book of Outsourcing" By Outsourcing Management Institute
Oracle Gold Partner, Microsoft Gold Partner, IBM Business Partner, SUN iForce Partner
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