User Experience Researcher - Education / EdTech

User Experience Researcher: Level 2 - (Education / EdTech)
Remote with travel 1-2 times a year (US)

Job Description:

We are seeking a User Experience (UX) Researcher who is passionate about leading and applying a user-centered approach to product development, with a focus on research. Research insights are the foundation for solutions that ensure student learning. The Researcher will help guide product teams to build research-based solutions across print, web, and mobile K–12 curriculum experiences through collaboration with UX Design, Product Design, Academic Design, Content and Digital Strategy, and Product Management teams. A Continuous Discovery framework is the basis for this approach.  

What it takes:

• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.— knowledge about the appropriate method for different problems. Knowledge of Continuous Discovery and the Double Diamond framework are helpful.
• Excellent communication skills. Someone who can help lead complex discussions, research sessions and workshops, and present feedback.
• Ability to define and use metrics to track qualitative data with tools such as Excel and Lucidchart.
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Understanding of common product development and project management practices.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time.
• 2+ years of work experience defining and executing research activities as a member of a product/application development team.
• Ability and willingness to travel domestically up to 20%

What makes you stand out:

• A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities.
• Demonstrated ability to effectively communicate across functional areas.
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds.

Must Have for this role:
• Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline
• 2+ years of work experience defining and executing research activities as a member of a product/application development team
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.

• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time
• Understanding of common product development and project management practices
• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.— knowledge about the appropriate method for different problems

• Strong attention to detail and able to manage large datasets with high accuracy

• Strong written and verbal communication skills.
• Ability to work independently

• Someone who can help lead complex discussions, research sessions and workshops, and present feedback
• Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds

Nice to have (Plus):

• Knowledge of Continuous Discovery and the Double Diamond framework

• Microsoft Office, Confluence or Lucid charts

• Experience working with kids K-8 grades

Interview process:

• 1- 2 interviews total