Description We are seeking an experienced Low Voltage Service Manager to join our team in Land O'Lakes. This contract role provides the opportunity to oversee technical operations and manage technicians within a dynamic and rapidly growing company. You will play a vital role in ensuring smooth daily operations and maintaining high standards of service delivery.
Responsibilities:
- Lead and develop teams: Guide, train, and promote professional standards for service technicians and coordinators, fostering a culture of accountability, respect, and adaptability.
- Operational excellence: Oversee scheduling and dispatch, ensure jobs are delivered on time and to quality standards, identify process gaps, and implement improvements.
- Customer relationship management: Act as main escalation point for service issues, communicate clearly and professionally with stakeholders, and prioritize speedy, solutions-oriented resolution.
- Compliance and documentation: Maintain strict adherence to local codes, safety standards, and company policies while ensuring thorough and accurate service records and documentation.
- Financial oversight: Monitor department budget, labor costs, profitability, and report performance metrics, seeking opportunities for growth and operational efficiency.
- Maintenance program leadership: Design, implement, and continuously improve preventive maintenance programs, service agreements, and inspection schedules, working with sales to drive renewals and retain customers.
Requirements - Associate's or Bachelor's degree preferred, with 3+ years of experience in low voltage systems and at least 3 years in a leadership/management role.
- Strong technical expertise in low voltage technology, troubleshooting, and blueprint reading.
- Clear, direct communicator-skilled in both written and verbal interaction.
- Highly organized, decisive, and comfortable making judgment calls in fast-paced environments.
- Proficient with service management software, Microsoft Office, and mobile apps.
- Adaptable, hands-on leader who maintains professionalism and prioritizes teamwork and solutions, even during rapid change or high-pressure situations.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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