Service Desk Analyst
Link Technologies
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Job Details
Skills
- IT Consulting
- Microsoft Windows
- Google Chrome OS
- Conflict Resolution
- Problem Solving
- Management
- Customer Facing
- Routing
- Customer Service
- Customer Support
- Business Process
- Attention To Detail
- English
- Spanish
- Bilingual
- Service Desk
- IT Service Management
- Tier 1
- Remote Support
- Documentation
- Training
- Law
Summary
- JOB-7608
- Service Desk Analyst
- Thornton, CO
- Permanent
- Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Service Desk Analyst to join our team.
JOB SUMMARY
This position requires strong customer service skills, experience troubleshooting Windows and Chrome OS, and general problem-solving. It involves providing direct customer support as part of a collaborative, customer-facing Service Desk Team that handles ticket response, resolution, and routing. The role requires a solution-oriented approach, the ability to work with technical peers, and support issues ranging from individual users to system-wide problems while delivering excellent customer service in all interactions.
QUALIFICATIONS- Minimum of five to seven (5-7) years of experience with customer support and service work in technology settings.
- Previous experience with business process support.
- Demonstrated ability and experience with picking up diverse skill sets
- Experience with improving notes and documentation, are essential.
- Excellent attention to detail.
- Demonstrated ability to delight the customer are preferred.
- English/Spanish bilingual will be a strong asset.
RESPONSIBILITIES- Serving as a friendly, knowledgeable, and approachable first point of contact for customers experiencing technology challenges.
- Providing a high quality experience for customers, so that they know their issues are being addressed, and quickly.
- Monitoring and processing Service Desk ticket requests via phone, ITSM, email and walk-up.
- Resolving common tier 1 and 2 tickets including password resets, basic desktop support, and other tasks that can be resolved using remote tools without escalating to other experts.
- Assigning tickets to various teams and experts across our department, for more complicated or specialized issues.
- Creating, contributing and improving documentation related to district processes and technologies.
- Learning a wide range of technologies used by the District at a fast pace, maintaining a strong skill set through self-study, cross training, and other available learning resources.
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
- Dice Id: linktech
- Position Id: JOB-7608
- Posted 17 hours ago
Company Info
Founded in 2000, Link Technologies is a certified SDB, DBE, WOSB, and 8(a) Graduate company delivering customized IT and cybersecurity solutions to top commercial, government and hospitality clients. Specializing in infrastructure development, PCI compliance, QSA audits, and end-to-end project management, Link Technologies provides cost-effective, scalable solutions that align with their core values: Client Focus, Quality, and Satisfaction.
Link Technologies provides highly qualified professionals to take care of evolving client need in an industry with rigorous standards, enabling organizations to focus on what matters most: their core business. We operate our own fully managed Network Operations Center (NOC) and Security Operations Center (SOC), providing around-the-clock monitoring, SIEM services, and Tier 1 & 2 Help Desk support—all managed in-house to ensure quality, accountability, and rapid response.
Quality isn’t an add-on: it’s a standard. At Link Technologies, we believe every engagement, no matter how complex, should be executed with precision and consistency. The Link Technologies team is committed to delivering exceptional results the first time, every time. This commitment to quality is the foundation of our continued success and the driving force behind everything we do
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