Manhattan Active Omni(MAO)

We are seeking an experienced MAO (Manhattan Active Omni) Functional & Technical Expert to lead the design, configuration, implementation, and ongoing support of Manhattan Active Omni solutions. The ideal candidate combines strong functional knowledge of order management and fulfillment processes with hands-on technical configuration and integration skills, and follows a “you build it, you run it” approach to solution delivery.

Key Responsibilities

• Lead end-to-end functional and technical design, configuration, and implementation of Manhattan Active Omni (MAO) solutions
• Translate business requirements into functional specifications and technical configurations
• Architect solutions with domain driven design at its core
• Configure order management, inventory visibility, fulfillment, and store/distribution workflows in MAO
• Provide expertise on integration points between MAO and ERP, OMS, WMS, and POS systems
• Hands on experience with Manhattan Proactive customizations
• Collaborate with business stakeholders, engineering managers, product managers and technical product managers to design scalable solutions
• Conduct fit-gap analysis and recommend customizations vs. out-of-box configurations
• Lead system testing, UAT support, and production deployment activities
• Troubleshoot and resolve functional and technical issues across MAO modules
• Mentor junior team members and review technical deliverables
• Document configurations, design specifications, and process workflows
• Own solutions through their full lifecycle – build, deploy, monitor, and support in production, following a “you build it, you run it” mindset
• Participate in on-call/support rotations for issues related to owned components
• Proactively identify and resolve production issues, driving root-cause analysis and long-term fixes rather than handoffs

Required Skills & Qualifications

• 10-12 years of total experience in supply chain, retail, or omnichannel technology domains
• 3-4 years of hands-on experience with Manhattan Associates suite (MAO, or related modules)
• Strong functional knowledge of order management, inventory, fulfillment, and distributed order management (DOM)
• Technical proficiency in MAO configuration, APIs, and integration frameworks
• Experience with Java, REST/SOAP APIs, XML, JSON, and SQL
• Hands-on experience with Postman for API testing, debugging, and integration validation
• Experience with automation testing frameworks/tools (e.g., Selenium, TestNG, Cucumber, or similar) for functional and regression testing
• Understanding of cloud-based deployment models for the Manhattan Active platform
• Strong ownership mindset – comfortable taking accountability for solutions in production, not just development
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent communication skills, with experience in client-facing roles

Preferred Qualifications

• Manhattan Associates certifications (MAO/WMS)
• Prior experience in retail, e-commerce, or logistics industries
• Exposure to Agile/Scrum delivery methodologies and DevOps practices