***Mode of Interview :- WebCam Interview*** Very long term project (expect to go for 4+ years) ***Remote***
Description:
The client is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors.
This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.
The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Key Responsibilities:-
Development & Backlog Execution
- Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items.
- Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management
- Create and enhance complex Service Catalog items.
- Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management:- Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
Implementation & Integration:-
- Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
- Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards :- Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
Documentation :- Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Required Skills & Qualifications:-
Implementation Experience :- Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
Experience
- Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
Core Module Expertise :- Strong, technical knowledge, and implementation experience with:
- ITSM (Incident, problem, change, knowledge, and catalog/request management)
- CSM (Customer Service Management)
Secondary Module Exposure :- Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
Technical Proficiency :- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
Process & Change Management :- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
Soft Skills and Professional Attributes
Autonomy :- Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
Communication :-Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
Diplomacy & Problem-Solving :- Exceptional customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
Collaboration :- A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
Adaptability :- Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
Preferred Qualifications (Plus):-
Industry Experience :- Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
ServiceNow-Related Certifications:-
- Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM
Skills/Requirements:
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years
- Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. Required 3 Years
- Strong, technical knowledge, and implementation experience with ITSM and CSM. Required 3 Years
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. Required 3 Years
Never miss an opportunity! Create an alert based on the job you applied for.
