This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate.
Education: A bachelor’s or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field,
Certifications: industry-standard IT certifications, such as Computing Technology Industry Association (CompTIA) A+, Network+, Security+, Microsoft Certified credentials, or Information Technology Infrastructure Library (ITIL);
Required Experience:
1. 8+ years of IT support, help desk, application support, or related technical experience;
2. Experience supporting vendor-hosted or third-party business applications;
3. Experience coordinating directly with software vendors and external support providers;
4. Experience using ServiceNow or similar IT service management/ticketing systems;
5. Strong troubleshooting, analytical, and problem-solving skills;
6. Strong understanding of application support processes and end-user operational needs;
7. Excellent written and verbal communication skills;
8. Strong documentation and organizational skills with attention to detail;
9. Ability to clearly document troubleshooting activities, business requirements, vendor communications, and issue resolutions;
10. Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking concepts, VPN, and remote connectivity tools;
11. Ability to manage multiple priorities in a fast-paced support environment
Preferred Experience:
• Experience in a Tier 2, Tier 3, or escalation support role;
• Experience supporting procurement, RFQ, or software evaluation efforts;
• Experience supporting business-critical or enterprise applications;
• Familiarity with application integrations, user workflows, and operational support requirements;
• Experience working in state government environments.
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