NOC Technician

Title: NOC Technician

Duration: Long Term assignment

Location: Washington, DC

Physically onsite 40 hours/week minimum, Schedule rotation to include nights, weekends, and occasional OT

Position Overview:
The Network Operations Center (NOC) is part of the client s Network Infrastructure Unit (ITSNI), which falls under clients Information Technology Solutions (ITS). The NOC is primarily responsible for monitoring and perform 1st and 2nd level troubleshooting of the Client's Local and global networks, logging, and tracking problems, while testing new link/network equipment for readiness.

Essential Job Functions:
Monitor the network infrastructure using various monitoring tools (e.g. PRTG, SmokePing, etc..),

• Perform 1st and 2nd level troubleshooting of the client's Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
• Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link issues,
• Create incident ticket, provide update, and follow-up
• Take ownership of all HQ network and Global Communication Network Incidents,
• Perform follow-up action to make sure Incident are solved in a prompt and professional manner
• Escalate the problem promptly to ensure high availability of network devices that are part of the client's network
• Provide implementation support for Global Communication projects, including acceptance testing of links in co-operation with the Country Offices IT staff, vendors, and Engineers
• Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (NCR)
• Configure switch ports, operate test equipment, and use diagnostic software to perform tests as well as ongoing performance testing
• Work closely with other technical professionals in a multicultural environment

• Education: Associate degree
• Role Specific Experience: 2+ years of experience in in the telecommunications industry and/or computer networking, wired and wireless technology Certification Requirements:
• Certified Technical Training, CCNA (preferred)

Required Skills/Abilities:

• Good knowledge and understanding of LAN (wired and wireless)/WAN technology
• Basic knowledge/exposure to various.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.