Global Support Specialist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Join our client in revolutionizing the payments landscape! We're seeking an IT Support Specialist to be a vital part of our IT team. Operating primarily in Mac OS and Chrome OS, with a growing Windows environment, we need a motivated self-starter eager to learn. The work schedule is Wednesday through Saturday, with 10-hour shifts.

Responsibilities
Assist with all IT-related matters in the office
Provide front-line support for client workers
Prepare computers and field questions
Manage IT assets and inventory
Onboard new clients to IT hardware and systems
Migrate clients to new machines
Deploy software and provide access to help with A/V maintenance and setup for internal events
Assist with desktop automation

Skills
Experience in end-user support for Mac OS, ChromeOS, and Windows
Exceptional deskside manner
Strong problem-solving and pattern recognition skills
Basic understanding of connecting computers to networks
Ability to quickly assess root causes and implement corrections
Willingness to collaborate on the development and upkeep of knowledge base articles
International travel capability for visits to other EMEA offices
Ability to lift 50+ lbs of computer equipment, climb ladders, and use hand tools when necessary
Bonus: Powershell and Active Directory administration understanding, VOIP administration experience, experience building Windows images
Previous work experience in a startup environment
Command-line Unix experience Other Unix/Linux experience (Shell scripting)
Experience with Munki

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.