Senior IT Business Analyst (Process Reengineering Focus)

Description

We are looking for a Senior IT Business Analyst (Process Reengineering Focus) to support government-focused initiatives in Surprise, Arizona. This contract opportunity with potential for a long-term role is ideal for someone who can translate operational needs into practical solutions while partnering with stakeholders in a structured, service-driven environment. The role combines business analysis, documentation, and cross-functional collaboration to improve processes, strengthen customer service operations, and support project delivery within Agile teams.

Responsibilities:

Gather, analyze, and clarify business needs by working closely with stakeholders, operational teams, and project partners.

Evaluate current workflows and identify process gaps, documenting findings and recommending practical improvements.

Review business and operational documents for accuracy, completeness, and alignment with project objectives and compliance expectations.

Partner with call center and customer service teams to understand service challenges, define requirements, and support enhanced user experiences.

Create and maintain business requirements, process maps, user stories, and other project documentation needed for successful delivery.

Contribute to Agile Scrum activities by supporting backlog refinement, sprint planning, and ongoing communication between business and technical teams.

Track action items, decisions, and requirement changes to help maintain project clarity and stakeholder alignment.

Assist with validating solutions through testing support, feedback gathering, and confirmation that business needs have been addressed.Senior IT Business Analyst (Process Reengineering Focus)

Requirements

Demonstrated experience in business analysis within complex, stakeholder-driven environments.
Working knowledge of call center or customer service operations and the ability to translate service needs into business requirements.
Strong document review skills with attention to detail, accuracy, and consistency.
Experience participating in Agile Scrum teams and supporting iterative project delivery.
Ability to perform gap analysis and develop clear recommendations for process improvement.
Strong written and verbal communication skills for interacting with both business and project stakeholders.
Proficiency in organizing requirements, documenting processes, and managing multiple priorities effectively.

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