Key Responsibilities
Implementation & Deployment
• Lead end-to-end EHR implementations across clinical sites in New Jersey.
• Conduct workflow analysis sessions with physicians and clinical staff.
• Translate clinical and operational requirements into EHR configuration.
• Coordinate go-live activities, including onsite support and stabilization.
• Develop implementation timelines, task lists, and milestone tracking.
Physician & Clinical Engagement
• Serve as a primary liaison between IT and physicians.
• Facilitate effective communication with providers regarding system changes, enhancements, and optimization.
• Gather feedback and convert it into actionable improvements.
• Provide at-the-elbow support during and post go-live.
• Build trust and credibility with clinical leadership.
Troubleshooting & Support
• Diagnose and resolve system configuration, workflow, and user issues.
• Identify root causes and implement sustainable solutions.
• Escalate technical issues appropriately while maintaining ownership.
• Monitor system performance and user adoption metrics.
Process Improvement & Automation
• Identify opportunities to streamline workflows and reduce documentation burden.
• Recommend automation strategies (templates, order sets, macros, smart tools, integrations).
• Collaborate with development teams to prioritize enhancements.
• Drive continuous improvement initiatives across departments.
Training & Documentation
• Develop training materials tailored to physicians and clinical staff.
• Conduct training sessions (in-person and virtual).
• Create workflow documentation and best practice guides.
• Support new provider onboarding.
Compliance & Best Practices
• Ensure implementations align with regulatory requirements (HIPAA, CMS, NJ state guidelines).
• Promote standardized workflows while allowing specialty-specific customization.
• Maintain strong data governance and documentation standards.
Required Qualifications
• Bachelor’s degree in Healthcare IT, Health Informatics, Nursing, Healthcare Administration, or related field (or equivalent experience).
• 3–5+ years of EHR implementation experience (provider-facing experience strongly preferred).
• Proven experience working directly with physicians and clinical leadership.
• Strong understanding of ambulatory and/or inpatient clinical workflows.
• Excellent troubleshooting and analytical skills.
• Strong interpersonal and listening skills.
• Ability to translate technical concepts into clinical language.
• Willingness to travel locally within NJ as needed.
Preferred Qualifications
• Experience with EHR configuration and build.
• Background in clinical operations or prior clinical experience.
• Experience with workflow optimization and automation tools.
• Knowledge of interoperability standards (HL7, FHIR).
• Project management experience.
• Experience in a multi-site healthcare environment.
Core Competencies
• Physician relationship management
• Workflow analysis and redesign
• Process improvement mindset
• Clear communicator and active listener
• Adaptable and calm under pressure
• Detail-oriented with strong follow-through
• Change management skills
What Success Looks Like
• Smooth go-lives with minimal disruption to providers.
• High physician satisfaction and adoption.
• Reduced documentation burden through automation and smart configuration.
• Continuous optimization initiatives implemented across sites.
• Strong partnership between IT and clinical operations.
Thanks & Regards,
