Infrastructure Manager: III (Senior)

Job#: 3039224

Job Description:
Infrastructure Manager III

Location: Columbus, Ohio (100% Onsite)

3-6 mo. Contract-to-Hire

Pay Range: 65-70/hr.

Role Overview

We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices, facilitating peer code reviews, and ensuring the team consistently meets sprint and release commitments. The ideal candidate will have leadership experience and hands-on expertise with Genesys Cloud CX, specifically around IVA development, configuration, and flow/botflow management.

Key Responsibilities

• Manage, mentor, and coach a team of 5+ developers, fostering a collaborative and growth-oriented environment.
• Conduct regular 1:1s, performance discussions, and skill development planning.
• Provide technical guidance and remove obstacles to ensure team success.
• Define, implement, and continuously improve development best practices, coding standards, and documentation guidelines.
• Facilitate structured peer code reviews to ensure consistency, maintainability, and quality.
• Collaborate with Product Owners and cross-functional teams to ensure clear requirements and achievable sprint goals.
• Ensure the development team meets Agile timelines, commitments, and quality expectations.
• Lead and support initiatives involving Genesys Cloud CX, with a focus on IVA (Intelligent Virtual Agent) development.
• Oversee the configuration, optimization, and maintenance of flows, botflows, and customer experience automations.
• Partner with architects and business stakeholders to design scalable, customer-centric voice and digital interaction solutions.

Required Qualifications

• 5+ years of experience in software development, with at least 2+ years in a leadership or management role.
• Proven experience coaching and managing development teams in an Agile environment.
• Strong understanding of SDLC, best practices, peer review processes, and modern development methodologies.
• Experience with Genesys Cloud CX-particularly IVA flow and botflow development.

Preferred Qualifications

• Genesys Cloud CX certifications (Architect, Developer, or related).
• Experience with network, telephony, and firewall systems, including troubleshooting, configuration, and cross-team coordination.
• Background in cloud-based development, CI/CD, or DevOps practices.
• Familiar with API use, development and management.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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