Genesys Contact Center Engineer

Role: Genesys Contact Center Engineer
Location: Milpitas, CA(Onsite)

Must-Have Technical experience, knowledge and hands-on experience on Genesys or some  other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions.
Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution.
Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective.
Implement Genesys Cloud platform configurations, changes, and deployments to production.
GCA/Google Cloud Platform certification are preferred.
Hands on experience on Genesys Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools. 
Develop and manage IVR platform using Genesys Cloud Architect and enhance call flows.
Troubleshoot, resolve, manage Genesys Cloud incident tickets, and resolve system issues.
Involved in all aspects of Cloud technology for the Contact Center.

Other Key focus areas:
Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
Chat bot and human-agent interaction.
Email interaction.
Web Messaging/Chat interactions.
Web Services Integration.
Scripter.
Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
Must have good knowledge in Service Now ticketing tool.
Superior interpersonal, verbal, and written communication skills.
Ability to manage partners and vendors.
Must involve in Team discussion and Customer discussion on new projects and enhancements.
Time management and prioritization skills.
Ability to develop strong working relationships.
Ability to manage multiple activities and changing priorities.
Flexible with Shift timings