System Analyst

Role: ServiceNow System Analyst 
Location: Minneapolis, MN (3 days/week onsite)
Duration: 6 months contract with possible extension
Pay Rate: $42/hour - $42.86/hour w2

Job Description:
The HR Product team is hiring a ServiceNow Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. 
This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes.  In this position you will be responsible for configuring and update ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services.  This position is responsible for managing templates and publishing workflows as well as supporting HR case lifecycle processes.  This position is responsible for ensuring configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control.  This position is responsible to partner with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for ServiceNow HRSD-related issues.
 
Basic Qualifications:

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
• Two to four years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management
• Strong attention to detail and ability to follow structured processes

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