IT Systems Support Specialist

IT Systems Support Specialist / Tier2 Support Engineer

Bothell, WA (Onsite)

Fulltime

Key Skill - Infra, Oracle, Citrix, Monitoring, Tier2 Support

Below is the detailed Job Summary:

Manage and maintain our Windows-based server environment and virtual desktop infrastructure. This role is critical for ensuring system uptime, resolving security vulnerabilities, and managing enterprise storage and network shares.

Key Responsibilities
Server & Infrastructure Monitoring: Utilize enterprise server monitoring tools to proactively identify and resolve performance bottlenecks.
Virtualization Management: Administer and troubleshoot virtual environments using Citrix Virtual Apps and Desktops or VMware Horizon to ensure seamless remote access.
Security & Vulnerability Management: Regularly scan for security vulnerabilities, implement patches, and ensure compliance with corporate security protocols.

Storage & Network Shares: Configure and maintain NAS (Network Attached Storage) systems and manage permissions for complex network shares.
Windows Administration: Perform advanced troubleshooting for Windows Server 2022/2025, including Active Directory, DNS, and Group Policy management.

Required Skills & Qualifications
Experience: 5+ years in a Tier 2 or Tier 3 technical support role.

Technical Proficiency:
Strong hands-on experience with Windows Server environments.
Proven ability to manage Citrix or VMware Horizon infrastructure.

Deep understanding of Network Shares and NAS protocols (CIFS/NFS).
Security Focus: Knowledge of vulnerability management workflows and tools (e.g., Nessus, Qualys).
Analytical Skills: Ability to use monitoring data to drive root cause analysis for recurring system issues.

Bonus Skills (Highly Desired)
Database Support: Basic administration of Oracle databases (SQL queries, user permissions).
Web Server Management: Experience configuring and troubleshooting IIS (Internet Information Services).
Certificate Management: Familiarity with KeyFactor or similar tools for managing PKI and SSL/TLS certificates.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .