Your OpportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as part of our ongoing commitment to democratize access to investing and financial planning.
Workplace Services Engineering (WSE) is an organization within Schwab Technology Services that is embarking on a major transformation. We support Workplace Services, and we're shaping the future of how people experience financial wellbeing at work. We partner with leading employers to deliver innovative retirement, equity, and workplace financial solutions that help millions of participants build stronger financial futures. The Production Support SRE Engineer is responsible for ensuring the reliability, stability, and operational excellence of Workplace Services applications and platforms. This role blends hands-on production support with proactive reliability engineering-partnering with product, delivery, SRE, and infrastructure teams to reduce toil, improve observability, and strengthen service health. Each engineer will own one or more service areas, acting as the primary SRE contact and driving operational readiness, incident response, and continuous improvement initiatives. Success includes measurable improvements in availability, alert quality, automation adoption, and adherence to Schwab's SRE standards.
What you haveProduction Support & Incident Management
Serve as the primary production support engineer for assigned Workplace Services applications, ensuring high availability, rapid incident response, and effective participation in both market-hour and after-hours on-call rotations. Lead root-cause analysis, support SLO breach investigations, and partner with product and delivery teams to restore and maintain service health.
Reliability Engineering & SRE Standards
Champion Schwab's SRE principles by improving observability, structured ELI logging, meaningful alerting, automation, and standardized dashboard/reporting patterns. Ensure new features, releases, and operational changes meet reliability, monitoring, and readiness expectations.
Operational Readiness & Continuous Improvement
Develop and maintain runbooks, operational guides, incident playbooks, and service documentation. Identify sources of operational toil, drive automation efforts, rationalize alerts, and deliver data-driven insights and trends to product and engineering teams for proactive reliability improvements.
Collaboration, Enablement & Culture
Act as the embedded SRE partner for your service area-attending key ceremonies, advising teams on operational risks, and promoting best practices in reliability engineering. Foster a culture of blameless postmortems, continuous learning, and cross-team enablement.
Required Qualifications
Technical & Operational
- 2+ yrs experience in production support, incident management, and real-time troubleshooting for high-availability systems.
-Solid understanding of SRE principles, including SLIs, SLOs, error budgets, and incident response frameworks.
-Hands-on experience with observability and monitoring tools such as Splunk, Grafana, Moogsoft, or xMatters.
-Proficiency with structured logging, log analysis, and alert tuning.
-Ability to create and maintain runbooks, operational guides, and incident playbooks.
-Familiarity with automation concepts and ability to identify and reduce operational toil through scripts, tooling, or process improvements.
Collaboration & Communication
-Strong communication skills with the ability to translate complex technical issues into clear, business-friendly language.
-Ability to partner with product, engineering, and delivery teams to embed reliability into the development lifecycle.
-Experience participating in on-call rotations, including market-hours support and after-hours escalations.
Education & Experience
-Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
-Prior background in production support, site reliability engineering, systems engineering, or operations.
Never miss an opportunity! Create an alert based on the job you applied for.
