Principal Process Manager (Resilience/Disaster Recovery) - Global Payment Network
At Capital One, we're building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.
As a Principal Associate Process Manager supporting Capital One Reliability Engineering, you will help manage and support the resilience testing process. Responsibilities will include documenting, monitoring and controlling critical process points as defined by technical requirements, and associated policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.
This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering consistent execution, as well as identification, documentation and implementation of process improvement opportunities. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue to grow your career in process management and resiliency testing.
A qualified candidate will have: - Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution
- Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.
- Excellent communication skills, attention to detail, and the ability to adapt to change quickly
- A solid grasp of process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors.
- Strong analytical and technical skills, including experience working with data and automation tools
- The ability to comfortably engage in Technology and Product conversations
General Responsibilities: - Analyze data, identify trends, and provide resilience program- and plan-level reporting and documentation to inform, educate, and influence key stakeholders and plan owners
- Ensure alignment of technology capabilities and requirements to documented policies, standards and procedures
- Understand and apply quality and content standards through collaboration with technology teams, including exercise facilitation, results documentation, reporting, and development/delivery of training and educational materials
- Establish and regularly communicate metrics-based reporting regarding resilience testing activities, including success criteria, lessons learned, defined KPIs/KRIs and continuous improvement opportunities
- Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
- Develop and maintain formal process documentation, including procedures and process flow diagrams
- Work with team members to develop robust risk management processes
- Analyze data and influence others to proactively identify data risks and trends
- Consultation and representation of well managed processes, customer experience, and risk management for new intent
- Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
- Collect data and information to provide transparency to senior leadership on the health of the process
- Identify and implement process improvements
- Track and resolve process breakdowns, issues and risk events
- Creating and validating processes
- Designing and producing metrics used to measure efficiency and effectiveness
- Driving process improvements aligned with desired customer outcomes
Basic Qualifications: - High School Diploma, GED, or equivalent certification
- At least 3 years of Process or Risk Management experience
- At least 1 year of Continual Improvement experience
Preferred Qualifications: - Bachelor's Degree
- 4+ years of Process Management experience
- 2+ years of Resilience or Disaster Recovery planning
- 2+ years of Testing experience
- 1+ years of Project Management experience
- 1+ years of experience working with Product and Technology teams
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $98,900 - $112,900 for Principal Process Manager
McLean, VA: $108,900 - $124,300 for Principal Process Manager
Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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