Ivanti ITSM System Administrator

Ivanti ITSM System Administrator
DETAILS
Location: Lewisville, TX (onsite 3-4 days per week)
Position Type: 12M+ Contract
Hourly / Salary: to $70W2

JOB SUMMARY
Vaco is currently seeking an Ivanti ITSM System Administrator for a 12M+ Contract opportunity that is located in Lewisville, TX (onsite 3-4 days per week).  The Ivanti ITSM System Administrator will configure, maintain, and support the Ivanti ITSM platform to ensure that our teammates are able to perform their operational and other functions.

• Ivanti Platform Administration – Configure / Maintain the Ivanti Platform (ITSM / ITAM Modules / Neurons / Objects / Forms / Fields / Environments / Upgrades / Patches)
• ITIL Process Enablement – Implement / Manage ITIL-Based Processes in Ivanti (Incident Management / Problem Management / Change Management / Service Request Management / Asset Management)
• System Integration – Support Integration of Ivanti with other IT Systems / Tools to Streamline Workflows / Improve Service Delivery
• Security / Access Management – Define / Manage Ivanti Security Configuration (User Access / Roles / Permissions / Decisioning)
• Workflow Automation – Create / Manage Automated Workflows to Eliminate Manual Processes / Improve Operational Efficiency
• Reporting / Analytics – Develop / Generate Reports Providing Insight into Operational Ivanti Data to Support Decision-Making
• Data Enablement – Assist in Delivering Ivanti Data to Non-Ivanti Assets (Data Warehouses / Other Applications / etc.) to Support Enterprise Reporting / Analytics
• Cross-Functional Delivery – Collaborate with IT Teams / Business Stakeholders to Coordinate / Plan / Design / Build / Test / Deliver / Support Ivanti-Integrated Solutions
• Documentation / Governance – Create / Maintain Comprehensive Documentation Including Ivanti Charter / Objectives / Strategies / Requirements / Configurations / Designs / SOPs / Roadmaps
• End-User Support – Provide Technical Support to End-Users / Resolve Ivanti-Related Issues While Minimizing Business Disruption
• Training / Enablement – Provide Training and Guidance to IT Teammates / End-Users on Ivanti SOPs and Platform Usage
• Continuous Improvement – Identify Process Improvement / System Enhancement Opportunities / Recommend Optimizations to Maximize Ivanti Platform Value
• Vendor Management – Manage Relationships with Ivanti / Ivanti Partners

 
JOB REQUIREMENTS

• Platform Customization / Customization – JavaScript / Java Expressions / Automation Tools
• Ivanti Integrations – API Integrations / Systems Integrations / Connecting Ivanti to Tools / Systems to Streamline Workflows / Enhance Service Delivery
• ITIL Process Implementation (familiarity) – ITIL-Based Processes in Ivanti (Incident Management / Problem Management / Change Management / Service Request Management / Asset Management)
• Workflow Automation – Design / Build / Manage Automated Workflows to Eliminate Manual Processes / Improve Operational Efficiency
• Security / Access Management (expertise) – Defining Roles / Permissions / User Access Controls / Decisioning Logic Within Ivanti
• SQL Scripting – Querying / Reporting / Data Manipulation within Ivanti (strongly preferred)
• Reporting / Analytics – Developing Reports / Dashboards / Analytics to Deliver Actionable Insights from Ivanti Operational Data
• Data Enablement – Extracting / Delivering Ivanti Data to External Systems (Data Warehouses / BI Tools / Enterprise Applications) for Broader Reporting / Analytics
• Troubleshooting / Support – Troubleshooting / End-User Support Focused on Rapid Resolution of Ivanti-Related Issues to Minimize Business Impact
• Collaboration / Vendor Management – Excellent Collaboration / Communication Skills Working Cross-Functionally with IT Teams / Business Stakeholders / Vendors (Ivanti / Partners, etc.)
• Documentation – Create / Maintain Comprehensive Documentation Including System Charters / Configurations / Designs / SOPs / Roadmaps / Governance Materials
• Training / Enablement – Providing Training / Guidance / Enablement to IT Teammates / End-Users on Ivanti Platform Usage / Processes
• Continuous Improvement – Proactive Mindset for Identifying Enhancement Opportunities / Process Optimizations / Recommendations to Maximize Ivanti Platform Value

 
PREFERRED (not required)

• Ivanti Certifications – Ivanti Service Management Administrator, etc. (strongly preferred)
• ITIL Knowledge – ITIL Principles / Best Practices for IT Service Management
• Deployment Support – Supporting Hybrid / On-Premise / Cloud Ivanti Deployments
• Related / Supporting Technologies – Active Directory Integration / Windows Environments / Common ITSM Integrations

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.