Customer Care - Technical Support Specialist

As a Care Experience Specialist, you will primarily support our customers by living our core values day in and day out. You are responsible for answering incoming calls regarding the usage of technical products. We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team.

Responsibilities:

• Interact with customers via telephone, email, or online chat to provide support and information on products / services
• Utilize interactive tools while providing support
• Ensure that appropriate actions are taken to resolve customer problems and concerns
• Capture insights from customer interactions to identify trends and emerging issues
• Report process issues that require fine-tuning/adjusting
• Product expertise: engage in ongoing training for a comprehensive understanding of all products and features
• Foster a positive and collaborative work environment by promoting open communication and teamwork

Qualifications:

• 2+ years recent tech support experience (Mac and Windows preferred)
• Have an amazing ability to explain techie things to non-techie people
• Know a little (or a lot) about money management, banking, investing, etc.
• Excellent written and verbal communication skills
• Patience, empathy, and a high energy level
• Experience with API development and integration with third-party services is preferred

What we offer

• Competitive salary and performance bonus
• Equity
• Generous healthcare benefits
• 5% matching 401(k) Plan
• Gym subsidy
• In-office free lunches and unlimited snacks
• Amazing Culture - Customer Driven
• Highly Recognizable Brand

Pay: $22/hr - $23/hr

Location: Tucson, AZ

Type: Full-Time (permanent)