IT Operations and Systems Support
Hybrid in Brewster, NY, US • Posted 7 hours ago • Updated 7 hours ago

Central Point Partners
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Job Details
Skills
- windows
- azure
- networking
- laptops
- pc
Summary
IT Systems & Operations Support Specialist (Level II)
Brewster, NY- Must be local to apply
Work Onsite M-F
Needed ASAP
Contract to Hire
Must work on W2
PAY RATE- 25. HOUR
IT Systems & Operations Support Specialist (Level II)
Location: Brewster, NY
Department: Corporate IT
Summary
Company is seeking an experienced IT Systems & Operations Support Specialist to provide hands-on IT and Operational Technology (OT) support within a dynamic manufacturing environment. This role combines traditional desktop and infrastructure support with plant-floor technology troubleshooting, ensuring seamless operation across IT and automation systems. The ideal candidate will possess a strong service mindset, broad technical expertise, and the ability to communicate effectively with non-technical users.
Key Responsibilities
System Support & Troubleshooting (40%)
- Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.
- Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.
- Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.
- Deliver consistent, professional communication and build strong user relationships across departments.
Infrastructure & Operations Support (40%)
- Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.
- Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations.
- Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.
- Maintain compliance with security protocols, data handling standards, and corporate IT policies.
Operational Technology Support (20%)
- Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.
- Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.
- Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.
Qualifications
Required
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- 5+ years of hands-on IT operations, infrastructure, or technical support experience.
- Strong knowledge of Windows environments, Azure services, and core networking concepts.
- Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
- Excellent problem-solving, customer service, and communication skills.
Preferred
- Experience supporting industrial control systems (SCADA, PLC, DCS, MES, AVEVA, Wonderware, Client iFIX).
- Familiarity with IoT device management and cybersecurity principles.
- Certifications such as CompTIA Network+, Microsoft, or Cisco preferred.
- Dice Id: 90913413
- Position Id: 8890074
- Posted 7 hours ago
Company Info
Central Point Partners' Mission is to provide exceptional IT Staffing Services, IT Products, and other IT Services that are cost effective assets to our clients. We promote the highest standards of quality, integrity and customer service
What can Central Point Partners offer you as an employer that you can't find anywhere else? A company with an excellent culture, family-like work environment that will enable you to produce your best work, accomplish personal and professional goals, and form strong bonds with colleagues and mentors. We believe that a motivated and inspired workforce is the first step to satisfying the demands of our customers. Before we can help clients and consultants succeed, we must ensure that our employees work in an environment that supports their professional and personal development.
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