NCFAST Help Desk Analyst Mid-App Support at NC

Position: NCFAST Help Desk Analyst Mid-App Support
Location: Research Triangle Park, Durham, NC (27709)
Client: State of North Carolina
Duration: 12+ Months

Job Description:
We are seeking a skilled NCFAST Help Desk Analyst to join our Application/Production Support team. This role involves providing expert support for the NC FAST application, assisting service providers in troubleshooting issues with a focus on customer experience. You will work closely with business and technical teams to diagnose and resolve complex application problems, ensuring seamless operations.

• Experience with browser-based applications (3+ years)
• Strong analytical skills in interpreting automated system issues (5+ years)
• Background in Application/Production Support (3+ years, not hardware)
• Proficient in writing and running SQL queries (5+ years preferred)
• Familiarity with social services and subsidized Child Care/Providers (3+ years desired)

To Apply: Please send your resume to with the subject "Resume Submission" for immediate attention.