Technical Lead & Architect -Salesforce Order Management (OMS)

Job#: 3058025

Job Description:

Role summary:

You will be the technical lead and architect for Salesforce Order Management (OMS). The platform takes every direct-to-consumer order from checkout to delivery, returns, refunds and warranty across North America and a growing number of European markets. This is a hands-on role: you set direction, make the hard architecture calls, deliver production work, and mentor two mid-level engineers while holding partner engineers to the same standards.

Mission:

Keep every direct-to-consumer order moving reliably from checkout to delivery, return, refund and warranty. Over 12 months, have in-house engineers own integration areas end to end, with less reliance on partners.

Key responsibilities:

Own technical direction for Salesforce Order Management: order lifecycle design, including approval and holds, payment capture, fraud checks, allocation, fulfilment, returns, refunds and warranty.

Define order and fulfilment state transitions, transaction boundaries and system-of-record responsibilities across Salesforce and integrated platforms.

Design and review integrations with payment providers, returns and logistics carriers, marketplaces and channel partners, marketing and transactional email platforms, warranty, address validation and age verification services, and Salesforce Commerce Cloud.

Design for idempotency, duplicate prevention, retries and reconciliation, so orders are not lost, duplicated or processed inconsistently.

Design for high volumes and peak season, including multiple warehouses and third-party logistics providers.

Lead multi-region rollouts into new countries through a configuration-driven model, covering locale, tax and regional integration differences.

Govern configuration as carefully as code. Changes to metadata-driven behaviour need the same review, traceability and testing as code.

Set up monitoring, alerting and dashboards for stuck orders, failed fulfilment orders, shipment errors, cancellation and refund failures, and integration exceptions.

Set and uphold engineering standards: automated testing, source-driven release management with promotion and rollback, structured logging and observability, and incident response.

Embed security and compliance: least-privilege access, secure handling of sensitive data, and audit-ready controls on financial and order-processing flows in a SOX-regulated environment.

Take extra care where AI touches payment, tax, refund or financial logic: require human-verified tests and keep the traceability that audit and compliance depend on.

Lead AI-assisted engineering across the team: build AI into how engineers design, code, test, debug and triage, share what works, and measure the effect on delivery speed and quality.

Govern AI use: approved tools only, no customer, payment or confidential data or credentials in prompts, the same review and security checks for AI-generated code, and checks on AI-suggested dependencies.

Direct partner delivery: set design standards, own architecture approval, and review partner engineers' work before it reaches production.

Mentor two mid-level engineers through code review, pairing, design guidance and clear growth goals, so each can own an integration area end to end.

Lead root-cause analysis when order flows break, and drive permanent fixes over manual workarounds.

Plan roadmap work with product and business partners, balancing speed, reliability and platform limits.

Work with the Core Platform teams (Service Cloud, Agentforce), who share the codebase and release pipeline, to keep patterns consistent.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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