Production Support Engineer/Application Support Analyst

Job title: Production Support Engineer/Application Support Analyst
Role is onsite 5 days/wk based out of Jersey City, NJ

Role Overview

JPMorgan Chase is seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.

Key Responsibilities
Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.

Required Qualifications

Experience
Experience in production support, application support, or operational support for enterprise systems.

Technical Skills

Working knowledge of:
Java
o Application-level understanding
o Ability to debug and interpret stack traces and logs

PL/SQL / SQL
o Querying databases
o Troubleshooting data issues
o Validating results

SOAP Services
o Understanding request/response patterns
o Knowledge of common failure scenarios

Batch Processes
o Monitoring and diagnosing failures
o Understanding job dependencies

Debugging and Log Analysis
o Production environment troubleshooting
o Root cause identification

Incident Management
Strong incident management skills.
Prioritization and ownership mindset.
Structured troubleshooting approach.
Clear stakeholder communication.

Preferred Qualifications
Experience supporting systems with strict uptime and availability requirements.
Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
Experience with root cause analysis (RCA) methodologies and post-incident documentation.
Understanding of change management and release support within production environments.
Ability to work effectively with multiple teams and partners in a fast-paced environment.

Soft Skills
Strong written and verbal communication skills, including timely status updates during incidents.
Detail-oriented with a focus on operational excellence and risk reduction.
Comfortable working under pressure and handling multiple concurrent issues.

Must Have
Production/Application Support
Java
SQL / PL-SQL
Debugging & Log Analysis
Incident Management
Batch Job Monitoring
Root Cause Analysis (RCA)
Service Health Monitoring
Dashboard Monitoring

Good to Have
SOAP Web Services
Change & Release Management
Monitoring Tools
Runbooks/SOP Documentation
Post-Incident Reviews
Years of Experience: 10.00 Years of Experience