Help Desk Analyst

Name of Position: Helpdesk AnalystLocation: Philadelphia PANote: 2 round of interview 1 will be online second interview will be in-person Job descriptionMinimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be provided. HOURS: Monday- Friday: 8:30 am to 4:30 pm There wil be an extension. After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch. Description: The HD Level 2 consultant will resolve elevated softwae technical and procedural problems to

Job Description: Experience in help desk operations, desktop support, ticket resolution, troubleshooting, and customer service. 1 - 3 years of experience Good communication skills

Step into a future fueled by innovation, sustainability and purpose. At our Fortune 1000 diversified energy company, we're not just shaping a cleaner energy future, we're building a workplace where you can thrive. Join a team that values community, flexibility and growth, and enjoy competitive pay, comprehensive benefits and a culture that supports your personal and professional development. Let's energize the future together. New Jersey Resources is seeking a Help Desk Specialist to provide com