Technical Flex Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
Motorola Solutions, Inc. is a leading provider of software solutions for public safety agencies nationwide. The MSI Centralized Managed and Support Operations is dedicated to providing high-quality support experiences for mission-critical customers, enabling them to accomplish their mission of keeping our communities safe. We foster a purpose-driven culture where team members feel good about coming to work and contributing to a product that truly matters.
Job Description

Role Overview: The Technical Flex Support Specialist provides critical post-sales support for the MSI Flex Computer Aided Dispatch solution. Operating across Windows and Linux environments, you will serve as a versatile problem-solver dedicated to ensuring high user satisfaction through expert troubleshooting and efficient service delivery.

Key Responsibilities:

• Multi-Tiered Technical Support: Deliver high-quality Tier 1 and Tier 2 support via phone, email, and chat, resolving complex hardware, software, and OS issues for the Flex proprietary suite.
• Systems Deployment & Maintenance: Oversee the full lifecycle of end-user devices-including desktops, laptops, and mobile peripherals-from initial configuration and deployment to ongoing software support.
• Network & Connectivity Diagnostics: Troubleshoot and resolve network-related hurdles and application connectivity issues to ensure seamless system uptime for dispatch operations.
• Incident Management & Documentation: Document resolutions within the ticketing system and contribute to the internal knowledge base to standardize troubleshooting processes for common issues.
• Cross-Functional Collaboration: Manage the end-to-end resolution process by escalating complex cases to subject matter experts and following up with users to ensure total issue closure.
• Operational Excellence: Adhere to ITIL best practices and maintain the flexibility required for shift rotations and on-call schedules to support mission-critical environments.

Preferred Qualifications:

• Technical Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) designations.
• Technical Versatility: Familiarity with scripting (PowerShell/Python), cloud platforms (AWS/Azure), and remote support tools.
• Modern Toolset: Proficiency with enterprise ticketing systems (ServiceNow/Jira) and experience using AI-enhanced productivity tools to streamline workflows.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $55,000- $60,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma or equivalent.
• 2+ Years of Technical Support experience is required.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customer

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.