Job Summary
We are seeking a detail-oriented and analytical Credit Representative to support the Credit Department in reviewing, managing, and resolving creditrelated account issues. This role is essential to minimizing arrears, reducing write-offs, and ensuring compliance with credit policies, administrative rules, and regulatory standards. The Credit Representative will interact with customers, internal teams, and external agencies to effectively resolve escalated credit situations and maintain accurate account records.
Key Responsibilities
· Review and take appropriate action on past due active and final accounts.
· Handle escalated customer contacts related to credit issues with professionalism and accuracy.
· Conduct credit review workflow exceptions in the customer service system (e.g., disconnection reviews, balance transfers, unpaid non-service items).
· Communicate with property owners, external agencies, and vendors regarding account status and collections.
· Notify and follow up with customers on final bills, payment arrangements, and balance transfers.
· Interpret and apply credit policies, tariffs, administrative rules, and regulatory requirements.
· Document and maintain accurate customer account records in the customer information system.
Perform additional credit-related responsibilities as assigned
Qualifications
High school diploma or equivalent required; bachelor’s degree preferred.
Previous call center, credit and collection experience strongly preferred.
Excellent oral and written communication skills with the ability to effectively handle difficult customer issues.
