Department: Global Tech Services (GTS)
Location: Memphis TN
Reports To: GTS Manager / GTS Senior Manager
Employment Type: Full-Time
Global Tech Services - Tech II
Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.
Primary ResponsibilitiesTechnical Support
- Manage IT ticketing system for hardware/software issues
- Support multi-platform environments (Windows, Apple, Linux)
- Configure and troubleshoot mobile devices and scanners
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Network cable installation and maintenance
System Management
- Desktop/laptop/tablet imaging and deployment
- Software installation and configuration
- Asset and inventory tracking
- Network infrastructure support
- Vendor liaison and coordination
Documentation & Process
- Maintain knowledge base documentation
- Implement process improvements
- Follow escalation procedures
- Monitor warranty periods
- Track IT assets
Required Qualifications- Associate degree in Computer Science/Information Systems or equivalent experience
- 3+ years endpoint technical support experience
Certifications- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Microsoft 365 Certified: Endpoint Administrator Associate
- Apple Certified Support Professional (ACSP)
Technical Skills- Windows/Mac OS troubleshooting
- Network infrastructure support
- Hardware diagnostics
- Mobile device management
- Printer system maintenance
Professional Skills- Strong communication abilities
- Problem-solving expertise
- Time management
- Documentation proficiency
- Customer service focus
- Team collaboration
Additional Requirements- Occasional domestic travel
- Flexible schedule availability
- ITIL process knowledge
- Continuous improvement mindset
- Multi-project management ability
This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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