EUC Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our team in West Des Moines, Iowa. In this role, you will provide exceptional technical support and troubleshooting services to ensure smooth user operations. This is a long-term contract position ideal for professionals with a strong background in desktop support and system administration.

Responsibilities:
Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues.
Manage user accounts and access permissions within Active Directory.
Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems.
Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions.
Provide technical assistance to users, addressing system functionality and application concerns.
Install, configure, and maintain desktop systems and peripheral devices.
Collaborate with other IT teams to escalate and resolve advanced technical issues.
Conduct system updates and patches to ensure optimal performance and security.
Offer guidance and training to users on system operations and best practices.
Analyze recurring problems to identify root causes and implement preventive measures.

Requirements

Minimum of 3 years of experience in help desk or desktop support roles.
Strong knowledge of Active Directory, including user account management.
Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems.
Familiarity with service desk ticketing systems and workflows.
Ability to provide Tier 3 technical support and resolve complex issues.
Experience with installing and configuring desktop hardware and software.
Excellent communication skills to assist users and document solutions.
Strong analytical skills for diagnosing and preventing technical problems.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.