SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cybersecurity innovation to federal and commercial clients nationwide. As part of the DSS, Inc. family - a leading health information software development and systems integration company serving thousands of clinicians and administrative staff at VA medical facilities - SBG brings enterprise-grade technology solutions to the federal sector with a mission-first approach. CISA +1 More details about CISA +1
If you are passionate about protecting the nation's critical infrastructure and thrive in a dynamic, mission-driven environment, we want to hear from you.
Overview SBG Technology Solutions is seeking a talented and mission-oriented macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. CISA More details about CISA CISA plays a vital role within the Department of Homeland Security (DHS) by safeguarding the nation's cyber and physical infrastructure, and this position directly supports that mission through enterprise-class endpoint management and engineering. Cybersecurity and Infrastructure Security Agency - Wikipedia More details about Cybersecurity and Infrastructure Security Agency - Wikipedia
The macOS Engineer will serve as the primary customer-facing team member for macOS-related issues, directly supporting federal employees who play critical roles in securing the nation's infrastructure. This is an on-site position located at a VA facility.
We are looking for candidates who are customer-focused, mission-oriented, and collaborative. Ideal team members bring strong macOS support skills, the ability to resolve technical issues efficiently, and the interpersonal skills needed to build trust with end users. Just as importantly, they embrace a team-first culture, contribute to ongoing process improvements, and are motivated by the opportunity to support CISA's essential mission within DHS.
Conditions of Employment
- Must be able to pass a federal background check.
What We Offer At SBG Technology Solutions, we believe in rewarding the talented professionals who support our nation's most critical missions. Here is what you can expect when you join our team:
- Directly support CISA's critical mission to protect the nation's cyber and physical infrastructure within DHS.
- Work alongside a team of skilled engineers, Tier 3/4 specialists, and federal stakeholders in a team-first environment.
- Grow your federal IT career with access to professional development opportunities, certifications, and training support.
- Competitive medical, dental, and vision coverage for you and your family.
- Generous vacation, sick leave, and paid federal holidays.
- Plan for your future with employer-matching retirement contributions.
- Work with industry-leading enterprise macOS management tools and platforms in a sophisticated federal IT environment
An macOS Engineer will: - Serve as the primary customer-facing interface for macOS-related incidents and service requests, providing exceptional support to federal employees supporting CISA's national mission.
- Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services.
- Assist with imaging, patching, application deployment, and account management for macOS devices across the enterprise environment.
- Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise-wide solutions.
- Write, bench test, and support Shell/Bash/Python scripting to automate and streamline endpoint management tasks.
- Provide training and guidance to end users on macOS features, policies, and security best practices in alignment with federal security standards.
Other Duties:
- Abide by all policies set forth in the SBG/DSS and Departmental Handbook, including timely Timesheet and Expense submissions.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments and make reasonable accommodations as needed.
Security and Privacy Responsibilities Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
Required Skills - 3+ years of hands-on experience supporting macOS systems in enterprise-level environments.
- Strong troubleshooting skills for endpoint, application, and end-user issues across a complex IT environment.
- Excellent customer service and communication skills, with the ability to build rapport and trust with federal end users.
- Demonstrated ability to work effectively in a team-first, mission-oriented culture.
- Eligibility to obtain a DHS security clearance
Preferred - Familiarity with JAMF (preferred); experience with other MDM platforms such as AirWatch or Microsoft Intune is acceptable.
- Database management expertise. Proficiency in Shell/Bash/Python scripting for automation and endpoint management.
- Prior federal IT support experience (experience supporting DHS or similar agencies is a significant advantage).
- Experience managing macOS devices within a FedRAMP-compliant or NIST 800-53-governed environment.
Education Required: Bachelor of Science (B.S.) degree in Computer Science, Computer Engineering, Information Technology, or a closely related discipline.
Preferred: - Advanced degree (Master's) in a related technical field is a plus.
- Equivalent combination of education, training, and directly applicable professional experience may be considered in lieu of a degree.
Certification(s) / Licenses Certification Status Apple Certified Support Professional (ACSP) Required
Apple Certified IT Professional (ACITP) Required
Apple Device Support Required
CompTIA Security+ Required
JAMF Certified Associate or Administrator Preferred
DHS/Federal Security Clearance Eligibility Required
Years of Experience in a Similar Role Required: - 3+ years of professional, hands-on experience supporting macOS systems in enterprise-level IT environments.
- Demonstrated experience with MDM platforms (JAMF strongly preferred), endpoint management, and macOS deployment workflows.
- Documented experience with scripting (Shell/Bash/Python) in a professional IT support context.
Preferred: - Prior experience supporting federal government IT environments, particularly within DHS, VA, or similarly complex federal agencies.
- Familiarity with FedRAMP, NIST 800-53, or other federally mandated cybersecurity frameworks.
- Experience working within a Tier 2/3 support structure in a large enterprise or government setting.
Physical Demands Standing
10% per day
Sitting
60% per day
Walking
5% per day
Stooping
0% per day
Lifting
- If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.)
- Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)
Computer Work
100% per day
Telephone Work
60% per day
Reading
100% per day
Other, please specify
- Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle
DSS, Inc. is an Equal Opportunity Employer. If you need an accommodation seeking employment with DSS, Inc., please email or call . Accommodations are made on a case-by-case basis.
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