Field Service Engineer
Atlanta, Georgia Field-Based ~70% Travel
At Dentistry for Children, technology keeps our practices running so our teams can focus on what matters most: our patients. We're looking for a Field Service Engineer to serve as a mobile technical expert, providing hands-on support for complex desktop, network, and application issues across our Atlanta-area locations. This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running.
What You'll Do
Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting
Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely
Diagnose and repair hardware, network, and connectivity issues across multiple practice locations
Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution
Install, configure, and maintain desktop systems, network equipment, and related infrastructure
Document incidents, resolutions, and recurring issues to support continuous improvement
Build strong working relationships with practice staff, providing responsive, professional on-site support
What You'll Need
Associate's degree in Computer Science, Information Technology, or a related field
Minimum 3 years of relevant industry experience, or an equivalent combination of education and experience
Strong hands-on troubleshooting skills across desktop, network, and application environments
Experience supporting or collaborating with a help desk / end user support team
Excellent communication skills and a customer-service mindset
Valid driver's license and clean driving record
Ability to travel approximately 70% of the time within the Atlanta-area territory
Comfortable working independently and managing a flexible, field-based schedule
Why Join Dentistry for Children
Be part of a mission-driven organization helping children build a lifetime of healthy smiles
Competitive salary plus travel compensation
Health, dental, and vision benefits
401(k)
A supportive, collaborative team culture
Location: Atlanta, GA (field-based, servicing area practice locations)
If you're a hands-on technical problem-solver who wants your work to make a real difference for kids and families, we'd love to hear from you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91127101
- Position Id: 9674022da8be3287af49b8ae53c7277e
- Posted 6 days ago
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