Description We are seeking an experienced Legal Case Management Implementation Specialist to provide technical support and drive successful adoption of the Smokeball platform for law firms managing wildfire homeowners and property loss, as well as personal injury loss claims from the Eaton fires. Candidates with experience in any legal case management software are encouraged to apply. Your focus will be on back-end IT management, data handling, and enabling product adoption across internal teams.
Key Responsibilities:
- Provide technical support for Smokeball and similar legal case management software tools, resolving issues and supporting users as they adopt new digital workflows.
- Oversee data entry, extraction, and management to ensure accuracy and integrity for homeowners and property loss claim files.
- Generate and deliver data reports to support legal teams handling case reviews and compliance requirements.
- Leverage background in database management to administer platform settings, facilitate migrations, and organize claim data securely.
- Collaborate with legal professionals to implement the case management software, educate users, and maximize utilization of system features.
- Troubleshoot platform issues, provide proactive solutions, and document user guides and best practices for ongoing product adoption.
- Stay informed about legal technology trends to support operational and compliance goals.
Requirements Required Experience:
- Demonstrated experience with Smokeball or similar legal case management software.
- Familiarity with databases and proficient in data entry, extraction, management, and reporting tasks.
- Proven ability to lead implementation of legal technology platforms and drive successful product adoption within legal teams.
- Strong communication skills, including end-user training and technical documentation.
- Ability to work independently and manage multiple priorities for contract engagements.
This is a unique opportunity to make a meaningful impact for law firms supporting wildfire-related claims. If you are skilled in legal technology implementation-particularly with Smokeball or comparable case management tools-we encourage you to apply.
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