Zicos Functional Support Analyst

Zico s Functional Support Analyst

Remote

12+ Months

Zycus Functional (L2) Support Analyst (4 to 6 Years) L2 Support on Zycus Applications
Application Support

• Provide L2 functional support for Zycus applications such as:
• iSupplier
• I iContract
• Source
• iSave
• Analyze

iRequest (as applicable), etc

• Handle incidents, service requests, and problem tickets escalated from L1 support.
• Analyze functional issues, identify root causes, and provide timely resolutions.
• Ensure SLA adherence and effective communication with stakeholders.
  Functional Analysis & Configuration
• Understand business processes related to Procure-to-Pay (P2P) and Source-to-Contract (S2C).
• Perform configuration changes, master data updates, and rule validations within Zycus.
• Support user access, roles, approval workflows, and catalogs.
• User & Stakeholder Interaction
• Work closely with business users to understand issues and provide functional guidance. Conduct impact analysis for issues
• Assist in user training, documentation, and knowledge transfer.
  Collaboration & Escalation
• Coordinate with technical teams for data fixes, integrations, or code-related issues.
• Liaise with Zycus Product Support for unresolved or product-level defects.
  Documentation & Continuous Improvement
• Maintain incident logs, SOPs, and knowledge base articles.
  Identify recurring issues and recommend process or system improvements. Support audits, compliance checks, and system health reviews.

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project