Senior Service Now Developer

Roles and Responsibilities:

·       Design, develop, and customize ServiceNow solutions across ITSM and HRSD modules (Incident, Problem, Change, Service Catalog, HR Case Management, Lifecycle Events).

·       Implement and enhance HRSD Case Management, HR Services, HR Templates, Topics, Assignment Rules, and Knowledge.

·       Develop server side and client side scripts using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Workflows, and Flow Designer.

·       Configure Service Catalog, Record Producers, Notifications, SLAs, Reports, and Dashboards.

·       Work on integrations using REST/SOAP APIs, Integration Hub, MID Server, LDAP, SSO, and email integrations.

·       Support CMDB, Discovery awareness, and data integrity for ITSM processes.

·       Participate in requirement analysis, solution design, development, testing, UAT support, deployment, and post production support (L2/L3).

·       Handle upgrades, cloning activities, update set management, and platform best practices.

·       Mentor junior developers and contribute to coding standards and technical documentation. 

Required Skills & Experience:

·       Strong hands on experience with ServiceNow ITSM & HRSD implementations.

·       Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub.

·       Experience with Service Portal / Employee Center customization.

·       Solid understanding of ITIL processes and HR service workflows.

·       Experience working in Agile/Scrum delivery models.

·       Ability to independently own modules and deliver end to end solutions.

·       \Certification – CSA ( Mandatory ), CIS – ITSM, HRSD ( Preferred)