As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY Q2 is seeking a Business Consultant to join our PrecisionLender organization, working closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will report to an Implementations Delivery Manager and will engage on multiple concurrent implementations.
Business Consultants provide subject matter expertise while working within various Q2 implementation project teams. You will develop, deliver, and train best practices in both technical and non-technical aspects of a project. The Business Consultant inspects for gaps in training, work aids, and execution detail so that both the client and Q2 teams meet and exceed delivery expectations.
This role typically involves extensive interaction with Sales, Systems Engineering, Product Development, and other cross-functional teams, as well as various client stakeholders. You may communicate in various forms with Q2 and client executive-level staff, including emails, presentations, formal and informal meetings. These communications may include consultative recommendations, expectation setting, requirements development, negotiation, and conflict resolution.
Experience with PrecisionLender is highly valued; however, prior experience with the platform is not required.
RESPONSIBILITIES - Assesses project risks and builds mitigation strategies
- Trains others in best practices and proper execution
- Participates in building project plans and guides teams through key on-site activities
- Works with Solutions Architects and Development to ensure suggested solutions are feasible
- Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live
- Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication, and process improvement
- Supports case management and timely issue resolution by facilitating case reviews
- Acts as subject matter expert in product features and functionality
- Helps build requirements and solution design
- Analyzes customers' businesses and makes recommendations
- Ensures that all security, availability, confidentiality, and privacy policies and controls are adhered to
- Helps oversee testing and case resolution
QUALIFICATIONS - Bachelor's degree in a related field and 5-7 years of experience in project management, financial services, or a similar consultative role
- Familiarity with enterprise software deployment architecture and methodologies
- Knowledge of effective business requirements practices and support methodologies
- Experience with commercial lending, pricing solutions, or PrecisionLender is preferred but not required
- Excellent written and oral communication skills with the ability to interface effectively with technical teams and non-technical FI senior management
- Strong people and teamwork skills
- Ability to remain calm, diplomatic, and cooperative under stressful conditions
- Attention to detail, exceptional follow-through, and ability to prioritize, stay organized, and multi-task
- Strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
- Ability to train individuals 1-on-1 and in a classroom environment
- Passion for improving processes and commitment to customer satisfaction
- Ability to travel up to 30% of the time
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness - Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs - "You Earned it"
Click here to find out more about the benefits we offer.
Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
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