Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Lawrence, Massachusetts. This role involves providing technical assistance to both remote and onsite users while maintaining and troubleshooting various software and hardware systems. If you enjoy solving technical problems and thrive in a fast-paced environment, this position offers an excellent opportunity to showcase your expertise.

Responsibilities:
Offer prompt technical support to remote and onsite users, ensuring all issues are resolved efficiently.
Manage and troubleshoot Dell laptops, VoIP software, and various SaaS applications.
Utilize tools such as Azure, Entra, and Intune to maintain cloud-based systems.
Handle mailroom support tasks and assist with related technical needs.
Work with Windows-based systems to provide solutions and ensure optimal functionality.
Respond to and manage service desk tickets using SuperOps ticketing software.
Collaborate as part of a virtual support team to address user challenges.
Conduct basic troubleshooting for Active Directory and Microsoft Windows environments.
Provide consistent updates and communication to users regarding issue resolutions.
Ensure all systems are functioning effectively and securely by monitoring and maintaining hardware and software configurations.

Requirements

At least 1 year of experience in help desk or desktop support roles.
Proficiency in Active Directory management and troubleshooting.
Strong understanding of Microsoft Windows 10 and related systems.
Ability to handle basic troubleshooting tasks and resolve technical issues.
Familiarity with service desk ticketing systems, such as SuperOps.
Experience working with cloud environments, including Azure and Intune.
Knowledge of SaaS applications and VoIP software.
Excellent communication skills to interact effectively with users and team members.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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