LMS Admin

Job Description:
Position: LMS Admin
Location: Piscataway, NJ (Hybrid - 3 days on site, 2 days remote)
Duration: 12 months contracts
Client: Direct

Key Responsibilities:

• LMS Admnistration
• Keeps abreast of technology and provides recommendations to improve end user support and operations
• Uploads courses as needed
• Writes testing scripts for UAT (User Acceptance Testing)
• Participates in UAT including resolving technical issues, reporting, etc.
• Delivers SCORM sales orders, as needed
• Prepares product data to be uploaded to internal systems
• Supports the creation of analytics and usage reports for client eLearning products, identifying actionable insights, key trends and metrics, user behavior, data/marketing/website optimization opportunities, as well as to respond to institutional customer requests
• Gathers, generates, and reviews catalog records of eLearning courses as per machine readable cataloging (MARC) standards and (Knowledge Bases and Related Tools) KBART title lists
• Updates, edits, and/or enhances existing catalog records for greater discoverability
• Submits and monitors project management tickets (JIRA)
• Coordinates virtual events/webinars, including setting up registration pages, providing production support, collaborating with marketing efforts, and producing events
• Assists with website that supports the clinet''''s Learning Network, including conducting keyword research to improve SEO, auditing LMS content and URLs to ensure data integrity, and creating/updating customer support documentation
• Conducts industry research and landscape assessments within the adult learning space
• Works on other Educational Activities projects as needed and assigned

Skills & Other Requirements:

• Strong analytical and problem solving skills including being a creative problem solver
• Strong comfort with software
• Strong customer service, administrative, and software skills
• Strict attention to detail
• Ability to work well under pressure with deadlines, with the ability to handle multiple projects simultaneously
• Knowledge of educational technology platforms including learning management systems
• Highly competent in working with Microsoft Office and Google Docs
• Excellent oral and written communication skills
• Excellent interpersonal skills; ability to work successfully with both internal and external stakeholders
• Knowledge of HTML, CSS a plus
• Knowledge of JIRA a plus

Education and Experience:

• Bachelor’s degree preferred or equivalent experience
• Preferred knowledge in learning management administration, educational technology, and/or technical support