Systems Administrator III

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Functional Title: Systems Administrator III Job Title: Systems Administrator III Agency: Health & Human Services Comm Department: Reg Office Sup Deskside Reg Posting Number: 20940 Closing Date: 09/25/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $4,523.16- $4,725.00 Pay Frequency: MonthlySalary Group: TEXAS-B-21 Shift: Day Additional Shift: Days (First) Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: EDINBURG Job Location Address: 1925 E IOWA RD Other Locations: MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N
255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT
CYB10,CYB11,ISM,IT,ITS

Brief Job Description:

The Systems Administrator III role involves advanced deskside support within a call center environment, including troubleshooting complex hardware and software issues, managing Active Directory accounts, supporting new hires and vendor roll-offs, and requires at least three years of IT experience with skills in customer service, communication, and network administration, based in Edinburg, Texas with occasional after-hours work.

Essential Job Functions:
Troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks. This work is performed within a call center environment. In addition to supporting the Edinburg call center, this role remotely supports the Austin, Athens, and San Antonio call center when one of those IT techs are out of the office. (30%)

Deskside Support Automation Services include desktop installation, troubleshooting support, escalated/referred Help Desk operations, change management services, TIERS workstation platform and end-user application troubleshooting and resolution, field testing and pilot participation for CIT, technical documentation for end-user processes, research development services, technology training, and virTrojan/malware threat-response and remediation. (25%)
Recertifying TXACCESS AD Accounts. (10%)
Monitoring and managing AD 'privileged' groups & user accounts on TXACCESS. (10%)
Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards. This position performs and assists the other team members in roll-on of all new hire positions. (10%)
This position performs and assists the other team members in rolling off vendor employees that are no longer employed within 48 business hours to ensure we do not receive an IRS audit finding for not processing the roll off in a timely manner. (5%)
These staff require non-traditional troubleshooting and service support as they may use specialized hardware and software. (5%)
This staff must be knowledgeable in printer and network administration. (5%)

Knowledge, Skills, Abilities:

Knowledge of personal computer hardware and software.

Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff.
Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers.
Ability to interact with all levels of staff.
Ability to work independently in a fast-paced environment.
Ability to prioritize and manage heavy workloads.

Registrations, Licensure requirements or Certifications:

CompTIA A+ Certification preferred but not required.

Initial Screening Criteria:

Two years of experience supporting desktop operating systems and hardware in a local or wide area network.

Experience using Active Directory.

Experienced working within a call center environment.

Providing hands on technical support with customers on computer hardware and software issues with an emphasis on excellent customer service.
High School diploma or GED required, or higher. Education and experience may be substituted for one another. Computer/Technical course completion or training preferred but not required.

Additional Information:

This position is based solely in Edinburg, Texas. Must be willing and able to work onsite 5 days a week.

Due to complex nature and skill set for this position, working after normal work hours, weekends or on holidays are occasionally required.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.