Connected Operations Analyst (Automotive)

Title: Connected Operations Analyst (Automotive)

Location: Fully Remote (USA)

Duration : Up to Dec 2027, with possibility of extension

JOB DESCRIPTION

Connectivity Operations Analyst

Duration:

Contractor Up to Dec 2027, with possibility of extension

Job Overview

We are seeking a contractor to support PSBU Digital Solution business development team by leading the operational monitoring and analysis of fleet connectivity across the global PrevenTech customer base. This role will be responsible for identifying non-communicating telematics devices, investigating connectivity failures, determining root causes, coordinating with internal stakeholders, and providing regular reporting to improve fleet connectivity and customer uptime.

As the number of connected engines continues to grow, this role will help establish a proactive connectivity management process and improve the customer onboarding and operational experience.

Key Responsibilities

 Root Cause Analysis & Troubleshooting Support

•              Perform detailed investigations to determine the root cause of communication failures.

•              Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.

•              Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions.

Connectivity Monitoring, Analysis & Reporting

•              Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices.

•              Analyze connectivity trends using available monitoring tools and reports.

•              Validate communication status between telematics devices, cloud infrastructure, and customer networks.

•              Prioritize connectivity issues based on customer impact and business priorities.

Continuous Improvement

•              Recommend improvements to connectivity processes and installation practices.

•              Support the development of standardized troubleshooting procedures.

Customer Success Operational Support

•              Support customer onboarding activities and operational readiness for new customer deployments.

•              Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base.