Sr. Manager Oracle Business Operations & Application Management Services (AMS) -Brea CA - Onsite work

Sr. Manager Oracle Business Operations & Application Management Services (AMS) - Brea CA - Onsite work

Requisition Name: EA-DE IT O-Sr. Manager Oracle Business Operations & Application Management Services (AMS)

Start Date: 4/6/2026

Duration: 8 + months

Services Location: CA/Brea

Description Of Services:
Job Title: Sr. Manager Oracle Business Operations & Application Management Services (AMS)

Position Summary

We are seeking a seasoned Oracle Business Operations Leader to drive the strategy, performance, and support of our Oracle ecosystem. This role will lead the Application Management Services (AMS) team, managing both Oracle E-Business Suite (EBS) and Oracle Fusion Cloud applications. The ideal candidate will combine deep technical/functional expertise with a focus on customer engagement, acting as the bridge between IT capabilities and business objectives to ensure system stability, innovation, and high user satisfaction.

Key Responsibilities

1. AMS Team Leadership & Operations

• Lead, mentor, and manage a high-performing global/offshore AMS team supporting Oracle EBS (R12).
• Define and manage Service Level Agreements (SLAs) for incident management, system uptime, and resolution times.
• Oversee system maintenance, patching, upgrades, and change management processes for both legacy and cloud instances.
• Drive operational excellence through ITSM best practices, automation, and continuous improvement initiatives.

2. Oracle Cloud & EBS Strategy

• Develop strategies to optimize performance and adoption of Oracle Fusion Cloud modules (ERP, HCM, SCM).
• Manage the coexistence, integration, and eventual migration paths from Oracle EBS to Fusion Cloud.
• Ensure technical stability of integrations, reports, and data pipelines between Oracle and ancillary systems.

3. Customer Engagement & IT Leadership

• Act as the primary IT partner to business stakeholders (Finance, HR, Supply Chain) to align technology roadmaps with business goals.
• Lead customer success engagement, ensuring high user satisfaction, training, and effective communication of system changes.
• Provide regular updates to executive leadership on system performance, project status, and ROI.

4. Project & Governance

• Manage end-to-end implementation projects and enhancement cycles (SDLC).
• Enforce compliance, security, and data integrity standards across all Oracle environments.

Required Qualifications

• Experience: 20+ years in IT roles, with at least 5+ years in a leadership role managing Oracle AMS teams.
• Oracle Expertise: Strong, hands-on functional/technical experience with both Oracle EBS R12 and Oracle Fusion Cloud (ERP, HCM, or SCM).
• Leadership: Proven experience managing offshore support teams and vendor relationships.
• Customer Focus: Demonstrated success in acting as a trusted IT advisor to senior business stakeholders.
• Education: Bachelor s degree in Computer Science, Information Systems, or related field.

Preferred Skills

• Experience with Oracle Integration Cloud (OIC) and SQL/PLSQL.
• Knowledge of Data Analytics and BI Reporting (OTBI/BI Publisher).
• Oracle Cloud Certification.Deliverables:
  -Process Flows -Mentor and Knowledge transfer to client project team members -Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility -Participate in data conversion and data maintenance -Provide best practice and industry specific solutions -Advise on and provide alternative (out of the box) solutions -Provide thought leadership as well as hands on technical configuration/development as needed. -Participate as a team member of the functional team -Perform other duties as assigned.