Under the direction of the Manager, Slot Performance, the Supervisor, Slot Performance oversees slot performance data, analytics, and project execution while staying current on market trends and new products. Works closely with the Manager and Director of Slot Performance to coordinate and implement gaming machine changes, conversions, and installations to maximize machine profitability and ensure compliance with all gaming regulations. The Supervisor, Slot Performance is responsible for ensuring the accuracy of slot activity reporting and overseeing the work of Slot Performance Analysts and Slot Project Coordinators to ensure projects are effectively planned and executed.
ESSENTIAL DUTIES AND RESPONSIBILITIES1. Assists in the coordination and execution of slot projects by leading the Slot Project Coordinators and preparing and conducting weekly project meetings with the Technical and Performance teams. Coordinates and implements new installations with Slot Project Coordinators, internal stakeholders, vendors and regulatory agencies. Coordinates delivery and pickup of slot equipment with vendors.
2. Ensures that product mix, pricing and placement are positioned, managed and continuously evaluated for optimum performance.
3. Reviews lease game fees to ensure that accurate records are kept and reported on by the Slot Performance Analysts. Oversees the regular auditing of slot file indexes, point packages, and ratio packages to ensure accuracy.
4. Maintains an excellent working knowledge of slot accounting, player tracking, ticket validation, and performance management and data analysis systems. Ensures the accurate transposing of data into the slot file and various reporting tools.
5. Supervises and plans gaming floor changes based on the direction of the Manager of Slot Performance, while using the Computer-Aided Design (CAD) software. Submits plans to Fire and Surveillance for approval and maintains accurate records of the total slot count.
6. Communicates regularly with Gaming Commission personnel to ensure the Slot Department is in full compliance with internal controls and Gaming Commission regulations. Cooperates to ensure revoked software is removed from the floor in an expedient manner. Reviews and records regulatory notifications in collaboration with the Manager Slot Performance and Manager Slot Technical to develop and implement action plans.
7. Assists in the planning and execution of gaming floor expansion and remodel projects. Aids in the coordination of system upgrades and/or interruptions. Troubleshoots deficiencies until status quo is restored.
8. Performs other duties as assigned to support the e?cient operation of the department.
SUPERVISORY RESPONSIBILITIESCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues. Supervises Slot Project Coordinator and Slot Performance Analyst positions.
EDUCATION, EXPERIENCE AND QUALIFICATIONS- Associate's degree in business or related field required.
- Bachelor's degree in business or related field preferred.
- Minimum - three (3) years of experience in slot operations required.
- Minimum - two (2) years of leadership or supervisory experience preferred.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)- Advanced proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
- Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: confidential information related to customers, as well as company financial data.
LICENSES, CERTIFICATIONS AND REGISTRATIONS- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENTThe physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
- Primary work environment is in a climate-controlled office and gaming facility.
- Work requires travel to attend meetings, trade shows, and conferences.
- Incumbents may be required to work evening, weekend and holiday shifts.
- Must be able to work in a fast-paced, high-demand environment.
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
- Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
- The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
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