AI Customer Assurance Engineer / AI Product Support Engineer
Contract W2
Contract Independent
6 Months
No Travel Required
Hybrid
$50 - $52/hr
Vailexa Technology LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- AI Product Support
- AI Customer Assurance
Summary
Job Title: AI Customer Assurance Engineer / AI Product Support Engineer
Location: Research Triangle Park (RTP), NC/ Cary, NC
Onsite/Remote/Hybrid: Hybrid
Duration: 6+ Months
Position Overview:
The AI Customer Assurance Engineer is responsible for delivering accurate, timely, and high-quality responses to customer information requests while helping to advance the team's use of AI to improve service delivery. This role combines product subject matter expertise with responsibility for training and refining the AI tools that support customer-facing teams. The ideal candidate is a customer-focused problem solver with a strong technical foundation and an interest in applying AI to improve service quality.
You will be responsible for owning customer information requests for assigned products, ensuring accurate and consistent responses, and maintaining up-to-date product documentation. This role is responsible for training and refining the AI tools that help the team respond to customers more efficiently, ensuring AI-generated content is accurate and appropriately reviewed. The AI Customer Assurance Engineer partners with cross-functional teams and stakeholders to resolve complex requests, improve processes, and maintain compliance with data privacy and regulatory standards. The successful candidate will be a motivated self-starter with a solid technical background, capable of balancing hands-on customer engagement with helping shape the future of AI-enabled service delivery.
Who You Are:
- A detail-oriented problem solver with a track record of delivering accurate, high-quality customer support.
- Possess working knowledge of information management, customer data requests, and compliance considerations.
- Comfortable working with emerging AI tools and interested in helping shape how AI supports customer service.
- Skilled at managing multiple requests, prioritizing effectively, and meeting deadlines in a dynamic environment.
- Thrive in collaborative, cross-functional environments and build strong relationships with collaborators at all levels.
- Analytical and resourceful, with sound judgment in ambiguous or complex situations.
- Passionate about continuous improvement and committed to maintaining high standards of service quality and accuracy.
Responsibilities:
- Own and respond to customer information requests for assigned products, ensuring accuracy and consistency.
- Maintain up-to-date product documentation and knowledge resources for customer-facing teams.
- Review and help train the AI tools used to support customer requests, improving accuracy and response quality over time.
- Partner with internal teams to research and resolve complex or escalated customer requests.
- Build and maintain relationships with internal stakeholders and partners to ensure service needs are met.
- Identify and help implement best practices, tools, and technologies to optimize service delivery.
- Monitor performance metrics and contribute to continuous improvement efforts.
- Support change management as new processes and technologies are adopted.
- Ensure compliance with relevant data privacy, security, and regulatory requirements.
- Provide coverage and knowledge-sharing support for teammates as needed.
Qualifications:
Required Qualifications:
- Bachelor's degree in Business, Information Management, Computer Science, or a related field, or equivalent experience.
- 3+ years of experience in customer support, information management, or a related role.
- Background in security or compliance, with essential domain knowledge of the products and customer requests supported.
- Strong analytical, creative, and strategic problem-solving skills.
- Strong cross-functional collaboration skills, with the ability to work effectively across product, engineering, security, and legal teams.
- Ability to navigate ambiguous situations and exercise sound judgment with incomplete information.
- Strong communication skills.
- Interest in or experience working with AI-enabled tools.
Preferred Qualifications:
- Knowledge of customer information systems, data governance, or compliance requirements.
- Experience training or improving AI or automation tools used in a customer support setting.
- Strong negotiation skills.
- Legal background or familiarity with contracts and regulatory matters is a plus.
- Excellent communication, interpersonal, and stakeholder management skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91142526
- Position Id: 9112248
- Posted 19 hours ago
Company Info
Preferred by our clients for more than a year, Vailexa is one of the leading staffing solutions, workforce solutions, consulting, and enterprise results in immediate productivity, improve mentioned work culture, and an unwavering commitment to customer satisfaction.
We provide services in multiple domains such as IT Staffing, Healthcare Staffing, Consulting & Modern Enterprise Solution, and Workforce Solutions for organizations of all nature, ownership, and business verticals. We have experience in designing, developing, and delivering customized personnel solutions to meet your unique needs.
Established in 2020, Vailexa has made a mark in a short period, all due to our quality and a vast range of services. We have now become the preferred recruitment, workforce solutions, and staffing partners of many enterprises in many business verticals.
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