Title: L1 Analyst/ Server Analyst
Type : Contract 5 months
Location: Remote (mostly) Team meets once a quarter. Must reside in Alberta.
Shift/Core Hours: 37.5/Hours
Interview Process: One Round Virtual with HM
Compensation: $17/hour
Day to day what are the responsibilities:
- Provide Level 1 front-line support to access management inquiries/issues Windows, MS Exchange
- Log, update, and close tickets with clear and accurate documentation
- Identify recurring issues and support trend analysis for access management
- Escalate larger or complex issues to appropriate teams ie. L2 team
Must-have/key skills needed:
- 2 years Access Management experience
- Azure, multi-factor authentication
- Know how to provision MS Exchange
- Basic Windows experience
- Must understand Service Management process
- Must demonstrate use of AI in how they ve used AI in user access management
- Strong customer service and communication skills
Pluses/education/certifications:
- Quick learner who can ramp up quickly on new applications and tools
- Team-oriented attitude with a professional, service-focused approach
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
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