Production Support Engineer / Application Support Engineer

Location: Newark, CA  (Local Only)

Job Description

We are seeking a Production Support Engineer with strong application support experience to join a fast-paced enterprise environment. The ideal candidate will have a strong background in troubleshooting production issues, performing root cause analysis, writing complex SQL queries, and supporting business-critical applications.

This role requires a hands-on professional who is comfortable working across application support, backend technologies, and database troubleshooting while collaborating with internal teams and external partners.

Responsibilities

• Provide L1–L3 support for enterprise applications.
• Troubleshoot and resolve production incidents and application issues.
• Perform root cause analysis and implement corrective actions.
• Investigate data and application issues using advanced SQL queries.
• Read, understand, and perform minor backend code modifications when necessary.
• Collaborate with development teams, business users, and third-party vendors.
• Monitor application health and support ongoing operational activities.
• Participate in an on-call support rotation.
• Maintain documentation related to incidents, resolutions, and support processes.

Required Skills

• Strong experience in Application Support or Production Support environments.
• Advanced SQL skills with the ability to write and troubleshoot complex queries.
• Experience with MySQL and/or PostgreSQL.
• Strong understanding of joins, indexing, query execution, and performance tuning fundamentals.
• Backend development experience with:
  • .NET / C# (preferred)
  • Java or Python
• Experience troubleshooting production applications and conducting root cause analysis.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Self-motivated with a strong sense of ownership and accountability.

Preferred Skills

• Experience supporting ERP or Supply Chain applications.
• Exposure to Agile methodologies.
• Experience with Jira or similar ticketing tools.
• Familiarity with Splunk, Grafana, and application monitoring tools.
• Experience with MySQL, MS SQL Server, PostgreSQL, or ClickHouse.
• Basic exposure to Angular-based applications.

Ideal Candidate

• Enjoys troubleshooting and solving complex technical issues.
• Has a genuine interest in application support and production operations.
• Thrives in a fast-paced support environment.
• Demonstrates a positive attitude, accountability, and willingness to learn.