P&C Insurance Billing Technical Business Analyst

Summary

·       Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination.

·       Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research.

·       Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations.

·       Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives.

·       Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed.

Qualifications

·       12+ years’ experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred.

·       Proven ability to write clear requirements, user stories, and acceptance criteria.

·       Experience supporting cross functional delivery with engineering and operations (requirements to deployment).

·       Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools).

·       Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels.

·       Familiarity with Agile practices and backlog management.

Preferred qualifications

·                   Experience with legacy system rationalization, migration planning, or integration mapping.

·                   Knowledge of insurance billing platforms or payments integrations (OneInc, CollectOne, Adyen).