SAP Analyst

Which SAP modules and business processes are the highest priority for this role? Funds and Grants Management, O2C, FI/CO and AR
What percentage of the role is production support versus project implementation and enhancements? Liaison with business, Project Implementation, Customer Interaction. Production support maybe supervisory only, we have separate Prod Support team
What SAP environment are you currently supporting? Both. Ideal candidate would have S4 HANA implementation experience
If you had to identify the top three qualifications that would immediately make you want to interview a candidate, what would they be? FM, GM skills and implementation experience, ECC & S4 HANA experience, experience with liaison and stakeholder engagement

The Functional Analyst Associate - Senior supports the suite of SAP products licensed by Amtrak, and is responsible for design, implementation and testing of new functionality and enhancement requests from the various business lines, as well as operational support analysis, resolution of incidents and application problems.
The SAP Functional Analysts have a range of skills and knowledge of the SAP technologies used and applications supported by Amtrak. This includes one or several SAP products, such as SAP Business Suite (ERP, SCM, SRM, CRM), Ariba and SuccessFactors.

With minimal to no supervision, the SAP Functional Analyst - Senior will: · Provide production support activities through planned releases, break-fix resolution and emergency situations · Be a configuration resource in one or more of the SAP applications, based on business requirements · Assist business, functional and technical team members with problem resolution · Write functional specifications; works closely with technical resources to coordinate development and testing of system changes · Maintain documentation in knowledge repository · Support several business processes of various complexities · Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options · Provide factual content to feasibility study for development projects and enhancements requests · Develop, write, and communicate business requirements for the implementation of business solutions · Procure technical assistance to help in problem resolution · Assist in the development of user test cases and validates test results during user acceptance testing · Assist in the development of user manuals and may assist in user training · Investigate, resolve and escalate problems
· Monitor and analyze metrics to ensure customer satisfaction · Promote an understanding of IT roles, processes and activities to the business units · Support and participate in the formal reporting of project status · Mentor other team members