Overview To plan, manage, execute and support design, development and delivery of software products for various business functions across the enterprise, including Savings and Membership, Payments, Branch Operations, NFFG, Security, Digital and Contact Centers among others. Work closely with departments to understand their business requirements and translate them into creative product solutions resulting in world class member and employee experience. Provide ongoing mainframe platform engineering services across the enterprise for our various mainframe-based platforms including banking core, collections, lending among others. Lead the strategic transformation of mainframe-based banking core to cloud native, real time banking core inclusive of platform design, development, delivery and ongoing support. Support executive management in developing and executing strategic plans. Accountable for the Stakeholder Management and Communications, Scope and Financials, Team Management, Technology Delivery and Operations and Support across entire range of software products and services in the Core Banking domain. Responsible for managing all current mainframe based banking applications and executing on the strategic transformation goal of moving to Cloud Native, Real Time banking core.
Responsibilities - Develop and oversee region strategy, establish priorities and set goals; evaluate and implement standards to measure performance and ensure alignment with organizational objectives
- Oversee operations to ensure targets, service level agreements and corporate objectives are met
- Lead the Engineering & Transformation services teams in the delivery of Infrastructure as a Service and Platform as a Service capabilities
- Design, develop, and implement DevSecOps frameworks and solutions including, continuous integration/continuous deployment pipelines, cloud deployment/management strategies, and various levels of automation
- Lead strategy, vision, and execution of horizontal platforms across the domains of CRM and Business Process Digitization which are leveraged by all business units within Navy Federal
- Lead strategy, vision and execution of business technology products and services for enterprise business domains
- Establish ubiquitous API Engineering capabilities across the enterprise, with appropriate security guardrails to simplify and deliver systems integration across on-premises core, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)
- Oversee enhancement of automated testing and test coverage by enforcing test driven development model with properly governed quality and security gates
- Optimize and deliver a business aligned roadmap and the cloud managed services and product portfolio that is relevant, differentiated, competitive and integrated to support existing programs and business objectives
- Oversee incident and problem management across cloud/infrastructure and operations
- Plan, implement and establish operational and maintenance programs to deliver best-in-class platform infrastructure
- Establish standardized tool chain to achieve continuous integration, continuous delivery and continuous monitoring with end-to-end automation of mission critical systems
- Establish a rationalized portfolio of business process digitization focused on value criteria and consolidate fragmented technology portfolio associated with process management, case management, and document workflow
- Partner with the Security team to ensure adherence to security and compliance safeguards, policies and procedures
- Oversee benchmarking and trend analysis to drive continuous improvement, elevate service performance, and maximize operational efficiency
- Establish and monitor performance metrics and KPIs to ensure ongoing strategic alignment with short and long-term business objectives
- Proactively identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
- Support and contribute to the development and implementation of the Information Services Strategic Plan and technology roadmap
- Provide forward thinking technical expertise in current and emerging technologies, trends and practices
- Perform supervisory/managerial responsibilities
- Set direction to ensure goals and objectives align with corporate and division strategy
- Select management and other key personnel; oversee talent development/succession planning
- Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
- Oversee the preparation and execution of region AFP
- Manage merit pay in accordance with specified objectives and guidelines
- Perform other duties as assigned
Qualifications Required Qualifications- Significant experience transforming mainframe-based banking core from on-premises to cloud native, real time banking core working in a large-scale IT organization with diverse technologies, solution architectures while operating in a Product Delivery model leveraging Agile framework (i.e.. SAFe)
- Significant experience leading various Savings and Membership, Payments, Contact Centers, Branch Operations, NFFG, Security run and change the business Products and applications used across the enterprise in a large Financial Services organization.
- Significant experience onboarding and leading Managed Services Providers, Systems Integrators, Service Provides, etc. to support the delivery of capabilities aligned to Product Roadmaps.
- Ability to collaborate with Business Product Owners and develop Product roadmaps and vision for Finance systems aligned to business stated outcomes and continuous to deliver measurable agreed upon outcomes
- Advanced knowledge leveraging Agile delivery frameworks (i.e., SAFe) and transforming delivery teams from traditional waterfall/hybrid delivery to more agile/hybrid delivery model
- Advanced knowledge operating in a Product Delivery Model and management methodologies and experience in cloud native architectures leveraging CI/CD, API frameworks, Data Lakes, Containers, Azure DevOps, etc.
- Advanced experience managing information technology resources to ensure adherence to policy and standards (e.g., vulnerabilities, risk profile, patch management, infosec, etc.)
- Significant experience in delivering presentations to virtual and in person teams
- Significant experience in working with all levels of staff, management, stakeholders, vendors
- Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
- Significant experience in resource allocation and management
- Significant experience in budget management - planning, actual and forecasting and corrective action
- Significant experience in leading, guiding and coaching professional staff
- Significant experience fostering a culture and environment anchored on Do, Learn and Grow
- Advanced skill to move comfortably between varying business discussions to effectively communicate complex technical issues to non-technical audiences as well as operating model changes resulting from moving to a Product Delivery model leverage Agile framework (i.e., SAFe)
- Advanced situational analysis and decision-making skills
- Advanced problem solving, collaboration, critical thinking, team building, and presentation skills for Executive Leadership consumption
- Advanced skill to formulate a strategic vision and define and implement action plans to achieve strategic goals and stated outcomes around People, Process, Technology and Do, Learn and Grow.
- Advanced leadership skills, marked by poise, positive influence, and the ability to drive change
- Advanced verbal and written communication skills and comfortable presenting to Executive Leadership
- Bachelor's or Master's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
Desired Qualifications- Master's degree in Information Technology, Engineering, Computer Science, or related field
- Advanced knowledge of the Real Estate Lending Market
- Advanced knowledge of Navy Federal mainframe-based FIS banking core
- Advanced knowledge of modern, cloud native, real time banking cores.
- Advanced knowledge of Navy Federal distributed applications, channel interaction and supporting infrastructure/security environments (both cloud and on premise)
- Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid)
Location: 820 Follin Lane, Vienna, VA 22180
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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