Job Tite: Credit Operations Consultant
Location : New York City & Connecticut (Hybrid)
Duration: 9 Months
Start Date: Mar 01, 2026
Hybrid with Travel to CT, East Coast including NY / Georgia - Expenses paid)
Role Summary
The Credit Operations professional supports the execution and oversight of credit-related activities across the subscriber lifecycle, from onboarding and account activation through billing, servicing, and collections. This role ensures accurate credit decisioning, policy adherence, and operational controls while balancing revenue growth, customer experience, and risk management. Working closely with Billing, Collections, Fraud, Revenue Assurance, and Customer Care teams, the role helps mitigate credit and fraud risk, reduce bad debt, and maintain compliant, efficient credit operations across media and telecommunications products and services. This hybrid role is based in the NYC tri-state area and requires travel to client offices in Connecticut and occasional travel to other East Coast clients and company locations (NY / Georgia).
The ideal candidate would bring deep credit & fraud domain expertise, consulting acumen and the ability to storyboard insights with senior stakeholders. Prior experience in the Telecommunications industry is preferred.
Key Responsibilities
- Execute end-to-end credit operations supporting subscriber onboarding, credit checks, account activation, billing setup, and lifecycle servicing
- Review and validate customer credit applications, identity verification results, and account documentation in accordance with internal credit policies
- Support credit decisioning processes, including risk-based approvals, deposit requirements, and account limit management
- Monitor and manage account changes, upgrades, payment arrangements, and exception handling across subscriber portfolios
- Ensure compliance with internal credit risk standards, telecom regulatory requirements, and customer protection guidelines
- Identify and escalate operational risks, fraud indicators, billing discrepancies, and control gaps impacting revenue or customer experience
- Collaborate with Billing, Collections, Fraud, Customer Care, and Revenue Assurance teams to resolve operational issues
- Maintain and document credit operations workflows, procedures, and service-level standards
- Support implementation of process improvements, automation initiatives, and system enhancements across credit and billing platforms
- Participate in quality assurance reviews, audits, and compliance assessments related to subscriber credit operations
- Prepare and analyze operational reports related to credit approvals, payment performance, bad debt trends, and processing metrics
- Support initiatives aimed at improving credit portfolio performance, customer retention, and operational efficiency
Qualifications
- 3 6 years of experience in credit operations, lending operations, or financial services operations.
- Understanding of credit lifecycle processes, underwriting support, and servicing workflows.
- Knowledge of credit risk fundamentals and operational controls.
- Strong analytical and problem-solving skills.
- Experience working with credit or loan management systems.
- Excellent organizational and documentation skills.
Preferred Qualifications
- Experience with leading industry standard credit platforms (e.g. FICO, Experian suites)
- Relevant certifications in credit, fraud, or risk management (e.g., CFE, FRM, PRM)
- Prior consulting experience in telecommunications or adjacent industries
- Experience working in first and/or second line of defense risk roles
- Familiarity with regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection standards)
- Working knowledge of data visualization tools such as Tableau, Power BI, or Looker
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